Help Desk Support Officer

Posted: 04/09/2024

Closing Date: 11/10/2024

Job Type: Permanent - Full Time

Location: WA Forrestfield

Job Category: IT

**Company Description**

Rail to road, dry freight, refrigerated or bulk, SCT Logistics provides Australia's most efficient and independent freight services. Established in 1974 by Peter Smith, SCT is now a national, multi-modal transport and logistics company. In June 1995 SCT Logistics became the first private rail operator to commence services on the interstate rail network which coincided with the completion of the standardisation of the rail gauge track between the states in Australia.

The SCT Logistics is a rapidly growing company, which prides itself on being a leader in the logistics field. Our objective is to be the leading supply chain partner in the market with a focus on safety, service, quality and sustainability.

**Why SCT?**
At SCT we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully.
Along with a competitive remuneration package we also offer:

- Development and growth opportunities
- Employee Recognition and Rewards Programs
- Flexible working arrangements
- Top up of government paid parental leave for the first six weeks
- Grandparent Leave
- Novated leasing and salary packaging
- 24/7 Access to our Employee Assistance Program
- Onsite car park
- Dress for your day policy

To learn more about these initiatives please visit our Careers Page
- Proven ability to efficiently and effectively resolve complex technical issues relating to hardware, software and operating systems
- Capacity to prioritise work considering the needs and priorities of management and staff, whilst undertaking a variety of tasks
- Ability to provide sound advice on areas of expertise, and use initiative within applicable guidelines to create innovative solutions
- Proven ability to communicate with staff and other stakeholders of all levels from technical and non-technical backgrounds.
- Demonstrated strong commitment to customer service and ability to provide a quality service to users in corporate system environment
- Proven ability to identify improvement opportunities.
- Experience in the support of corporate LAN and WAN networks and desktop environments
- Knowledge of virtual environments and cloud providers
- Experience in support of Citrix Virtual Apps and Desktops
- Experience in support of Microsoft 365 suite of products
- Experience in support of Microsoft Active Directory
- Experience with telecommunication services and related infrastructure

**Desired Skills and Experience**:
**Desired Skills & Experience**
- Ability to quickly grasp new concepts or skills in new technologies.
- Ability to provide technical advice and guidance to other members of the Technical Services team
- Well-developed time management skills
- Demonstrated understanding and enthusiasm for the direction of SCT and its businesses
- Demonstrated behaviour consistent with the corporate values.
- Knowledge of current platform, hosting and gateway technologies (e.g. VMWare, Citrix, Hyper-V, Azure, M365)
- Understanding of Internet technologies, communications protocols, network architecture and supporting equipment
- Understanding of systems implementation and integration in corporate environments
- Understanding of Project Management principles

**The following qualifications would be advantageous**:

- Degree or equivalent tertiary qualification in a relevant discipline - Desirable
- Microsoft Certified Systems Engineer - Desirable
- Information Technology Infrastructure Library (ITIL) framework certification - Desirable Qualifications or certifications in any relevant technical discipline - Desirable

**Other important information**
- We reserve the right to commence recruitment proceedings prior to the stated closing date.
- Recruitment companies, need not apply