Help Desk Specialist

6 days ago

Perth, Western Australia beBeeCustomerService Full time $50,000 - $54,999

Job Title: Help Desk Specialist

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About the Role:

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We are seeking a highly skilled and customer-focused individual to join our team as a Help Desk Specialist. This role is ideal for someone who enjoys working in a fast-paced environment, has excellent communication skills, and is able to manage multiple tasks efficiently.

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Key Responsibilities:

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- Respond to customer inquiries via phone, email, or in-person
- Resolve technical issues related to products or services
- Collaborate with internal teams to resolve complex issues
- Provide exceptional customer service to ensure high satisfaction ratings
- Stay up-to-date with product knowledge and industry trends
- Participate in continuous quality improvement initiatives

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Skill Requirements:

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- Excellent verbal and written communication skills
- Ability to work in a team environment and build strong relationships with colleagues
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office applications (Word, Excel, Outlook)
- Ability to adapt to changing priorities and deadlines
- High school diploma or equivalent required; degree in computer science or related field preferred

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Benefits:

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- Competitive salary range: $50,000 - $54,999 per year
- Comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off policy
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance

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Work Schedule:

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- Monday to Friday, 8am-5pm

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Supplemental Pay Types:

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- Performance-based bonuses

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