IT Help Desk Officer

2 weeks ago

Perth, Western Australia MercyCare Full time $60,000 - $90,000 per year
Job description
IT Help Desk Officer

Business Services & Systems | Information Technology

Closing date: 06/09/2025

When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life's journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

About the role

Join our supportive team providing first level support and resolving help requests from across our wide range of end users. This role is based in West Perth but requires travel to our sites to support our teams when needed.

About you

You'll love solving problems and providing excellent customer service. This role is perfect for someone just starting up in their career. Along with sharing the MercyCare values you'll have:

  • A relevant IT qualification (highly desirable)
  • Experience in troubleshooting PC, printers, computer peripherals and software issues
  • Experience in supporting desktops in a Microsoft enterprise environment
  • Excellent communication skills and a proactive customer focus committed to service levels
  • Sound knowledge of MS operating system, iOS and Android devices
  • Working knowledge of Microsoft 365 applications – Exchange Online, OneDrive, SharePoint etc.
  • Microsoft 365 Certifications (highly desirable)
  • National Police Clearance (obtained within the last 6 months)

About the benefits

You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.

As a valued team member, you'll also enjoy access to:

  • Not for profit Salary Packaging options up to $18,000
  • Childcare discounts for your little ones
  • Options to purchase additional leave
  • Career Pathways, Professional Development and Training
  • Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

To Apply

Click "Apply Now" to visit our website and submit your application. Applications close on September 6th, 2025, but don't wait—apply early, as the recruitment process may begin before the closing date.

Please note all applications must be received via the online portal to be considered.

Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process, reach out to us at we would love to hear from you.

At MercyCare, every person matters.

With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.

We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.

  • Help Desk

    5 days ago

    Perth, Western Australia VIS Global Pty Ltd Full time $60,000 - $90,000 per year

    Role: AUS | Service Desk EngineerLocation: PerthContract Duration- 1 months durationNo Of Open position – 04Required to:• Work under supervision as part of a team, providing technical software, hardware and network problem resolutions to Capgemini customers.• Assist with the diagnosis of problems, determining and implementing appropriate solutions, and...

  • Help Desk

    7 days ago

    Perth, Western Australia Talent – Specialists in tech, transformation & beyond Full time $40,000 - $75,000 per year

    Market Leader across ANZNew St Georges Terrace officesLeading Mining ClientMax Salary: $75k + SuperOur client are at the forefront of revolutionizing the digital landscape. Their commitment to excellence has positioned them as leaders in delivering innovative solutions that empower businesses to thrive in the digital age.What you'll do:First point of contact...

  • Service Desk Engineer

    2 weeks ago

    Perth, Western Australia Sharp & Carter Digital & Technology Perth Full time $70,000 - $90,000 per year

    The Company Our client is a well-established Managed Service Provider based in Central Perth, delivering comprehensive IT support and solutions to businesses across a wide range of industries. From day-to-day helpdesk support to complex project delivery, they enable organisations to operate efficiently and securely in today's digital landscape. They are a...

  • IT Service Desk Agent

    1 week ago

    Perth, Western Australia Fortem Projects Full time $60,000 - $80,000 per year

    Job DescriptionThe RoleAs a Service Desk Agent you will be responsible for supporting all employees, contractors, and supply chain partners of APM in APAC region either in person, online or over the phone. You will manage and have end-to-end ownership of service desk requests, software installations, patches and new setups from first point of contact through...

  • IT Service Desk Agent

    1 week ago

    Perth, Western Australia APM Full time $90,000 - $120,000 per year

    Job DescriptionThe RoleAs Service Desk Agent you will be responsible for supporting all employees, contractors, and supply chain partners of APM in APAC region either in person, online or over the phone. You will manage and have end-to-end ownership of service desk requests, software installations, patches and new setups from first point of contact through...

  • Expressions Of Interest

    2 weeks ago

    Perth, Western Australia Kinetic IT Full time

    About The RoleAre you looking to start a career in IT or are you already an experienced IT professional?? Kinetic IT would love to meet you We are seeking interest for our Entry-level Service Desk Roles and skilled IT positions.We have opportunities across Melbourne, Sydney, Canberra, Perth and Brisbane.Kinetic IT focuses on creating work environments that...

  • Level 2 Service Desk Technician Onsite WA

    2 weeks ago

    Perth, Western Australia Abano Healthcare Full time $60,000 - $80,000 per year

    Company DescriptionAt Abano Healthcare, we're dedicated to fostering a supportive and innovative environment for our clinicians. As the largest dental support organisation in Australia and New Zealand where we operate 1300Smiles, Maven Dental and Lumino the Dentists, we provide access to state-of-the-art equipment, robust learning opportunities, and...

  • Office Support Recruitment Consultant

    1 week ago

    Perth, Western Australia Engineering Trades Australia Full time $80,000 - $120,000 per year

    Office Support Recruitment Consultant – New Desk Launch Perth CBD | Full-time | Base Salary + Uncapped CommissionEngineering Trades Australia is continuing to grow Alongside our established Mining, Civil, and Construction desks, we're now launching an exciting new Office Support division. We're looking for a driven Recruitment Consultant to take ownership...

  • Support Technician

    2 weeks ago

    Perth, Western Australia First Focus IT PL Full time $90,000 - $120,000 per year

    First Focus is Australia's best mid-market Managed Service Provider, bar none (we were just voted Australia's best for the 8th year running on Cloud Tango). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and...

  • Payroll Officer

    1 week ago

    Perth, Western Australia Kinetic IT Full time $60,000 - $90,000 per year

    About The RoleKinetic IT is seeking a detail-oriented and enthusiasticPayroll Officerto join our team ona part-time basis (28 hours per week).This is a fantastic opportunity to build hands-on experience in a fast-paced, end-to-end payroll environment, supported by a collaborative and friendly team. We're looking for someone who's great with numbers, enjoys...