Help Desk Support Specialist

6 days ago

Perth, Western Australia beBeeCustomerService Full time $60,000 - $90,000
Job Title: Customer Service Professional - Help Desk

We are seeking an experienced customer service professional to assist on the helpdesk of a busy help line.

Key Responsibilities:

  • Provide advice and assistance to customers in attending and resolving their enquiries.
  • Accurately record customer/stakeholder details, issues, feedback, and complaints.
  • Contribute to the continuous improvement of the helpdesk information systems, practices, documents, and manuals.
  • Provide publications, brochures, forms, and other technical information to customers and offer accurate advice relating to content.
  • Build and maintain professional and effective working relationships with internal and external stakeholders by providing a responsive and accurate information service.
  • Build and enhance working relationships with team members and external stakeholders and across the business.

Requirements:

  • Prior administrative experience within a government organisation.
  • Previous helpdesk or call centre experience.
  • Excellent & clear communication skills are essential for this role.
  • A current national police clearance.

What You'll Get:

  • An initial 6-month temporary position, with possible extension.
  • 37.5 hours per week - Monday to Friday, with 1 rostered Saturday shift every 8 weeks.
  • Competitive rate + 11% superannuation.

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