Help Desk Support Specialist

3 days ago

Perth, Western Australia beBeeResponsibilities Full time $90,000 - $120,000

Service Desk Analyst Job Overview

We are seeking a skilled professional to provide exceptional service and support to our users across Australia.

Key Responsibilities:

  • Provide timely and effective service desk and desktop support to agreed service levels
    - Conduct equipment set-up, relocation, and administration
    - Promote a security culture to meet compliance requirements

Requirements and Qualifications:

  • Previous Level 1 Service Desk experience in a corporate environment
    - Valid work visa to work permanently in Australia
    - Working knowledge of Microsoft operating systems, desktop software, and Active Directory including Microsoft 365 and Teams
    - Excellent communication skills
    - Strong working knowledge of Active Directory
    - Familiarity with desktops and mobile devices, including tablets (Surface Pro)
    - ITIL Foundation Certificate is highly desirable
    - Previous exposure to Citrix environments and SharePoint is desirable

Our Culture and Commitment:

We value diversity and inclusion in our workplace, where everyone can thrive and contribute their unique perspectives. We are committed to creating an equal opportunity environment for all team members, including people with disabilities.

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