Retention Marketing Manager

Let's talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let's talk about diversity, equity and inclusion

Let's talk about this role

As the Retention Marketing Manager, you are responsible for identifying, developing, implementing and assessing the impact of initiatives with the objective of improving member experience, satisfaction and tenure.

Using an agile workflow and working with internal technical experts to develop and expand the personalisation of the member experience, powered by our next best action framework. This is aligned to the broader strategic ambition to grow the core of our health insurance business, while expanding into new markets, products and services under our Payer to Partner strategy.

Key responsibilities:
- Manage the overarching roadmap, initiatives, and performance outcomes against the Onboarding and Member Value targets- Develop and expand personalisation capability through Next Best Action use cases- Work with external suppliers to identify strategic opportunities and develop solutions to strategic initiatives- Breakdown strategic initiatives from the journey roadmap into internal action plans- Develop tactical campaigns to meet short term objectives and opportunities aligned with the Onboarding and Member Value journeys- Regularly conduct root cause analysis and reporting

Let's talk about you

Essential to the success of this role, you will have strong stakeholder management experience, with strong influencing and communication skills to assist you in working with both internal and external resources and suppliers to identify opportunities, design solutions, schedule development resources using commercial analysis and prioritisation.

You will be data-driven, passionate about member satisfaction and creating best in class solutions, while balancing the need for sustainable business outcomes. This role is supported by a Retention Marketing Coordinator, creating the opportunity to develop your people management skills.

Let's talk about working at nib

Our hybrid working approach means our employees work outside of the office for the majority of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib's approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community through paid leave for volunteering through nib Foundation- Support your better health - whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.