Customer Service Officer

1 week ago

Melbourne, Victoria, Australia My Chemist Retail Group Full time

**Customer Service Officer**:

- From aspiring pharmacists to analytical payroll professionals, store support superstars to specialist skincare and cosmetic buyers and wise web developers to warehouse gurus - the opportunities really are limitless at Chemist Warehouse
Whether you're kick starting your career or looking for your next place to call home, come and join the 10th largest retailer in Australia and be a part of our house With access to professional development opportunities, attractive discounts across our luxury and everyday brands and much more.
What's in it for you?
- Flexible working hours and competitive hourly rates
- Friendly and supportive team environment
- Discounts across all of our brands
- Ongoing training and professional development
- Free flu vaccinations
- Access to EAP and support services

This is an exciting opportunity for a highly motivated, aspiring and solutions focused Customer Service Officer to join our ever growing and well-loved family business. Your responsibilities in this role, include but are not limited to:
**Responsibilities**:

- Administration duties as required- Follow a range of procedures to ensure all work is carried out to required quality standards and ensure adherence to external regulatory requirements and internal standard operating procedures- Meet set targets and key performance indicators- Provide a superior level of customer service to customers by responding to, and resolving, customer queries- Provide resolution for general enquiries, on-line orders, product and service-
**Skills**:

- A confident and professional telephone manner- A values-driven approach to work- Empathy and respect- Experience working within customer service, in a contact centre environment (ideally backed up with experience working in an operations, administration or data entry environment)- Fluency in spoken and written English language- High level verbal and written communication skills- Proven experience using technology, such as a personal computer, workplace systems and different software packages

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