Customer Service Advisor

2 weeks ago

Melbourne, Victoria, Australia Velocity Vehicle Group Full time

Growth and values based organisation - stable employment
- Modern offices and work close to home - easy parking onsite
- Fast paced customer service focused position

**Take a leading role in driving an outstanding customer experience. Looking for someone with excellent communication, and interpersonal skills.**
- **Fast paced customer service focused position**:

- **Modern offices and work close to home - easy parking onsite**:

- **Growth and values based organisation - stable employment**

**_Are you extremely organised, outcome-driven and enjoy working in a supportive and customer-focused environment?_**

**_If you answered yes, we have an exciting opportunity for you_**

We are seeking an enthusiastic individual with a strong customer service background to join our service team as a
**Customer Service Advisor**.

**About Us**

**Daimler Trucks Laverton **is one of Australia's largest Daimler Truck dealerships and a part of the Velocity Truck Centres. Daimler Trucks Laverton retails Fuso, Freightliner, Mercedes-Benz trucks and Mercedes-Benz vans. You will be based in our newly established, state-of-the-art dealership in Truganina. The dealership features the very latest in showroom, workshop and parts technology providing dedicated sales.

**About the role**

As a Customer Service Advisor, you will be passionate about providing exceptional customer service and enjoy working as part of a team to ensure our customers are well supported.

**Key Responsibilities**:

- Taking a leading role in driving an outstanding customer experience
- Organising bookings and service enquiries
- Managing, maintaining and growing customer relationships with fleets of all sizes
- Identify any additional service requirements and document them accordingly
- Liaise with workshop controller to ensure all work is carried out in the allocated time frame
- Strong customer service background
- Excellent communication, organisation, and interpersonal skills
- Team attitude and ability to problem solve
- Commitment to delivering an unparalleled level of customer service
- Ability to prioritise and remain organised

**What's in it for YOU**:

- Ongoing training and development
- Long-term employment with career development and progression
- Work with global brands
- Onsite parking
- Attractive salary based on experience
- Access to a wide range of employee benefits including paid parental leave, discounts on private health insurance and novated lease

Are you ready to join the very best in the industry and take your career to the next level?

**About Velocity Truck Centres**

Velocity Truck Centres Australia is a subsidiary of Velocity Vehicle Group Australia (VVGA). VVG is a multinational company headquartered in the United States and has been servicing the transport industry for many years both locally and overseas.

With more than 950 employees spread across five states, providing a true national support structure for our valued customers. Our company runs on the 3 pillars of
**Speed, Value and Trust.**

Join us now and continue on our journey, we are seeking talented and enthusiastic people to join our team and build for the future.
- Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace._

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