Experience Coordinator

Job Category

Marketing & Communications

Job Details

**About Salesforce**

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Leaders from the world's most respected brands trust Salesforce to solve today's digital imperative and uncover tomorrow's potential. The Salesforce Innovation Centre (SIC) brings our top executives and experts together with C-suite customers to partner on the path ahead. We design strategic, customer-centric discussions that reimagine what's possible, drive change, and enable companies to work smarter, collaborate better, and build deeper relationships - starting now.

**About the role**:
We are looking for a sharp, dynamic person who thrives in a fast-paced, collaborative environment. The Experience Coordinator will be responsible for project managing customer meetings delivered in the Salesforce Innovation Centre and partnering across the business to coordinate all the moving parts to ensure an exceptional customer experience for our visitors.

This customer-facing position requires strong prioritisation and organisational skills from someone who can effectively collaborate and build the bridge across different departments, personalities, and priorities.

You will be a part of a small team that delivers big impact to important areas of the business. The individual in this position must possess strong interpersonal skills and be able to quickly build rapport, credibility and influence with several teams to elevate the meeting experience. In addition, you should have a passion for detail and going the extra mile in delivering customer satisfaction.

**Responsibilities**:
You will work closely with the SIC team and Salesforce sales teams to operationally support multiple SIC Customer Engagements at a time.

Customer-facing/In-Person Responsibilities:

- Greet Salesforce executives & customer executives upon arrival to Salesforce Innovation Centre
- Work with Guest Services to pre-register all SIC customers through our guest management system
- Work with external agency or supplier to create printed or digital event materials
- Set up conference rooms to be customer-ready with name tents, notebooks & pens, gifts etc...
- During SIC meetings, manage/monitor the SIC floor. Direct customers, employees and executives to conference rooms, and assist with baggage, coats and refreshment service
- Act as the liaison between the SIC Team and other partner teams that are consistently on the floor (Security, Real Estate Services etc..)
- Handle requests, questions and direct to the appropriate channel

Other Responsibilities:

- Present and implement change management strategies for process improvements to the SIC team
- Proactively approach new projects and have confidence to build new programs and processes
- Update SIC activity into APAC Marketing reporting documents
- Partner with design or event agencies for any special customisations required to uplift the customer experience for top customers
- Track all meeting logistics, costs, and customer attendees
- Work independently, entering data for a queue of executive-level meetings to ensure accurate reporting

**Required Skills/Experience**:

- This role is customer-facing and requires working from the Sydney CBD 3+ days a week
- Ability to perform well in a fast-paced environment and manage multiple projects effectively
- Highly self-motivated and able to work with little direct supervision
- Customer service experience, project management, events or hospitality background
- A keen eye for detail and a determination for quality
- Comfort with ambiguity and ability to be flexible in an ever-changing environment
- Exceptional verbal and written communication skills required for executive-level meetings
- A growth mindset, seeing opportunity and solutions when presented with challenges in an always-evolving environment
- Exceptional team player with a passion for learning
- Inventive and creative approach to solving problems

**Preferred Skills and Experience**:

- Previous experience with calendar/diary management
- Would suit someone with previous experience in a customer-facing Hospitality & Events role
- Experience working with Executives and Senior Leaders is also a bonus

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, mar