Desktop Support

2 weeks ago

Melbourne, Victoria, Australia Webhelp Full time

**Information Technology**

**Location**
- Melbourne, Australia***

Job Title:
Desktop Support - 3 Days per Week(Onsite)

**Job Description**:
Ready to embark on an exhilarating journey in your career? Concentrix Australia is in search of a vibrant and customer-focused professional with exceptional Desktop Support skills, specialising in the thrilling realm of Customer Experience (CX).
** You will**
- Be the first point of contact for customers who require technical support
- Provide excellent customer service
- Take responsibility for incidents, problems, service requests, and provide clients with great service as you work to resolve via the appropriate workflow
- Leverage modern tooling to help triage and resolve incidents in a timely and professional manner
- Work professionally and collaboratively with third-party suppliers where it is necessary for the resolution of issues
- Update documentation maintained per client to assist with efficient incident response and in keeping with contractual requirements
- Timely escalation of support related issues to appropriate senior managers

**You have**
- Industry experience working on 24/7 support programs
- 2-3 years' experience in a customer-facing service delivery role
- An understanding of ITIL processes. Certification is a plus but not mandatory
- Understanding of AWS or Azure Cloud principles and practices
- Experience working with mobile operating systems and devices (iOS and Android)
- Experience working with Mac operating system such as JAMF
- Experience with asset and vendor management
- Experience with Audio Visual systems
- Exceptional communication skills
- Excellent organisation and time management skills
- Industry experience with Service Desk ticketing systems e.g. Service Now, Remedy etc.
- The ability to logically problem-solve

**Location**:
AUS Melbourne - 565 Bourke Street Level 12

Language Requirements:
Time Type:
Part time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

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