Customer Service Consultant, Guest Experiences

ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being 'Driven by Service' ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
- Driven by service
- An inherent passion for travel
- Commitment to our customers and to our people
- Commitment to corporate social responsibility and our 5-year sustainability strategy

As a Customer Service Consultant, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate.
**Requirements**:
Key Responsibilities
- Deliver Top-Tier Service

Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.
- Upselling

Recommend additional services and products tailored to guests' needs to enhance their experience.
- Problem Solving

Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.
- CRM Management

Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.
- Build Relationships

Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.
- Collaborate

Work closely with the team to achieve goals and continuously improve the quality of service.
Incentives & Rewards
- Performance-Based Incentives

Earn incentives based on customer satisfaction, upselling success, and service excellence.
- Spot Awards

Recognition for exceptional service moments and outstanding teamwork.
What We Offer You
- Competitive Compensation

$19/hour plus performance-based incentives.
- Growth Opportunities

Access to a learning budget, professional training programs, and career advancement pathways.
- Purpose-Driven Perks

Paid volunteer days and participation in sustainability-focused initiatives.
What You Bring
- Customer-Focused

A genuine passion for delivering exceptional service.
- Consultative Selling

Skill in upselling while enhancing the overall guest experience.
- Problem Solver

Ability to quickly and effectively resolve guest issues.
- Team Player

Strong collaboration skills and commitment to achieving shared goals.
Additional Requirements
- Availability to work flexible shifts, including evenings and weekends.
- Overtime may be required during peak periods.
- TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt.

SALARY/HOURLY PAY SCALE
- $19.00 + Performance-Based Incentives

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you
The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.