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Guest Experience Expert

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Sydney, New South Wales, Australia beBeeExperience Full time $25,800 - $38,200
Guest Experience Expert

We are seeking a highly skilled Guest Service Agent to join our dynamic team. As a key member of our front-line staff, you will be responsible for delivering exceptional customer experiences and ensuring seamless interactions with our guests.

This is an excellent opportunity for someone who is passionate about providing warm and welcoming service. If you have a strong commitment to excellence and enjoy working in a fast-paced environment, we encourage you to apply.

Job Responsibilities
  • Smooth Check-in Process: Ensure that all guests experience a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Courteous Communication: Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels to provide exceptional service.
  • Accurate Processing: Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
  • Personalised Recommendations: Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Requirements
  • Customer Service Background: Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Articulation Skills: Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Proactive Approach: Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Fostering Positive Experiences: Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Presentation: Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
  • Dynamic Work Schedule: Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Benefits
  • Competitive Compensation: A highly competitive remuneration package tailored to your experience and expertise.
  • Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with our business needs (eligibility applies).
  • Exclusive Discounts:
    • 50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family.
    • Discounts on international accommodation, food and beverage outlets worldwide.
    • Savings and cashback at over 400 popular retailers in Australia and New Zealand
    • Discounts on entertainment and experiences.
    • Discounted furniture purchases to enhance your personal space.
    • NIB insurance discounts for added financial security.
  • Leave Benefits: Generous paid leave, including parental leave and birthday leave.
  • Wellbeing and Support:
    • Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
    • Exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.

We value our people as the heart of our success. Joining us means you'll be part of a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

We are only accepting applications from candidates who have working rights within Australia or New Zealand.