Cbhs Site Lead

2 weeks ago

Sydney, New South Wales, Australia Centorrino Technologies Full time

Get to Know Us

Imagine joining an organisation that has a great working culture, an award-winning brand and is a certified Great Place to Work That's exactly what you will get when you join Centorrino Technologies. Our values, our people, our brand and our customers mean everything to us.

Here at CT, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia.

The Site Lead's role is to be the key go-to for a customer's technical support requirements, demonstrating CT's core values and ensuring that the customer is completely satisfied with their managed services engagements.

Day to day, the Site Lead will be providing local end-user support for the customers' technology environment which may encompasse a combination of Microsoft Windows and/or Apple macOS/iPadOS devices, Office 365, and Windows Servers. They will be required to not only fix issues relating to these technologies, but to ensure they go over and above to delight our customer, teaching/training the customer on how to utilise technology more efficiently along the way.

Site Leads are expected to have an advanced understanding of the products and platforms that are key to helping the customer deliver their business outcomes. The Site Lead helps to coordinate technical escalation activity with the advanced technical support teams.

Using their unique knowledge of the customer, they will ensure that the right technical outcomes are reached and will work cross-team with the Education Account Manager and IT Manager - Education to ensure the customer's experience with CT is a great one.

The Site Lead is the face that most of the customer's employees will associate with CT, and as such it is critical that the Site Lead provides an excellent level of customer service. Developing a strong rapport with the customer and the key contacts is essential to being successful in this role.

**Here's what you'll bring**:

- Energy, enthusiasm, and fantastic customer service skills.
- Previous experience in a Desktop Support/Engineering role.
- Previous experience in people leadership is highly regarded.
- Demonstrable ability to communicate effectively and translate technical 'jargon'.
- Proven ability to juggle multiple streams of information gathering.
- Strong Windows and macOS, Office 365, and Microsoft Teams knowledge.
- Demonstrated experience with Mobile Device Management systems (highly regarded, but not essential)
- A mindset in creating good quality documentation, diagrams and procedures.
- Experience with current and recent Windows Server operating systems.
- Willingness to learn technology solutions and concepts to confidently liaise with staff and external vendors.
- Experience in A/V hardware and systems.
- Great verbal and written communication skills with the ability to provide regular reports to the customer on IT operations.
- An ability to manage IT outages/incidents with a calm and measured approach, leveraging other parts of CT to ensure swift restoration of IT services.
- Proven attention to detail.

The role is based at a client site in Lewisham and is a full time permanent position.

All our team members are expected to obtain and maintain a valid Victorian Working with Children Check and a Police Check.

Note to Recruitment Agencies:
Thank you but we've got this one.

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