Capability Enablement Lead

2 weeks ago

Sydney, New South Wales, Australia CBHS Health Fund Limited Full time $90,000 - $120,000 per year

Are you passionate about helping leaders grow, coach with confidence, and build high-performing teams? CBHS is looking for a Capability Enablement Lead, in its call centres and claims operations areas, to shape the future of leadership development, frontline learning and development and workforce capability in a dynamic, service-focused environment.

This is a role that's evolving with our organisation—blending data, coaching, and innovation to uplift performance and member experience.

What You'll Be Doing

  • Lead the design and delivery of just-in-time, AI-enabled learning ecosystems that support real-world performance uplift.
  • Coach and support Team Leaders and frontline leaders to build their own coaching capability and confidence.
  • Embed structured conversation and coaching frameworks into daily practice, helping leaders shift from managing tasks to developing people.
  • Facilitate targeted coaching sessions and learning interventions based on performance data and quality insights.
  • Collaborate across teams—including People & Culture, L&D, QA, WFM, and frontline operations—to align learning with business needs and transformation goals.
  • Continuously evolve our capability framework, onboarding experience, and learning pathways to meet changing workforce demands.

What You'll Bring

Essential:

  • Tertiary qualifications in Management, Business, or Health Management
  • Proven experience in operational learning, leadership development, or capability enablement
  • Strong coaching capability and experience uplifting leader performance
  • Background in contact centre, claims, or service-based industries
  • Skilled in digital and blended learning design
  • Analytical mindset with the ability to connect data insights to learning and coaching action

Desirable:

  • Experience embedding coaching frameworks or behavioural change programs
  • Familiarity with automation, knowledge systems, or AI-enabled learning
  • Experience in change or transformation within regulated environments
  • Private Health Insurance experience

Benefits:

  • Competitive salary
  • Hybrid working arrangements (minimum 2 days in the office)
  • 5 weeks of Annual Leave
  • Comprehensive health and wellbeing benefits, including private health insurance subsidy, and access to our EAP and Active Living programs
  • Reward & Recognition Programs
  • A collaborative and inclusive team culture that values work-life balance
  • A supportive team environment
  • Career development and ongoing training

To apply for this opportunity, please submit your application (a cover letter outlining your suitability for the role and resume).

During the selection process, candidates will be required to undergo additional background checks including verification of experience and qualifications in determining their suitability for the role. Successful candidates will also need to agree to undergo a National Police Check.

Please note, only shortlisted candidates will be contacted.

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