Warranty Supervisor

**Warranty Supervisor**
- **Join Arden Homes part of the national residential builder NEX Building Group**:

- **Opportunity to get off the tools**:

- **Northwest region - Wednesday in the Scoresby office**

Arden Homes was established in 2010 and has built a reputation as being Victoria's leading builder of all-electric and solar powered homes. Our homes have won some of the most prestigious awards from industry bodies and associations across Australia including the most demanding design categories. We create individual, innovative, and intelligent homes that stand out from the crowd and stand the test of time.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home building group.

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

**Our perks and benefits**

We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia's leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that's why we offer a bundle of benefits:

- Discount on building a home with any of our building brands (after qualifying period)
- Income protection insurance
- 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
- Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud to be industry leading with this benefit)
- Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
- AIA Vitality health and wellbeing program
- A genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)
- Employee assistance program to support your mental, financial and physical wellbeing
- A huge catalogue of online learning and ongoing professional development programs
- NAWIC and HIA corporate membership
- Attractive remuneration
- And so much more

**About the opportunity**:
The Warranty Supervisor is part of the Arden Homes Maintenance and Warranty team and reports to the Warranty Manager. The key focus of this role is to ensure a high level of customer satisfaction is maintained throughout the new home completion, handover and warranty period. More specifically, you will:

- Identify defects or problems proactively and take the necessary actions to rectify or prevent problems in an efficient manner
- Investigating and resolving new home warranty issues for our new homes in the Northwest region in a timely and professional manner and taking responsibility for customer satisfaction and loyalty
- Establishing and maintaining relationships with people at all levels; including team members, cross functional teams (our construction teams) and external service providers (trades and suppliers)
- Compiling reports and sharing information to achieve exceptional customer satisfaction
- Providing weekly updates and reports to the Construction Managers whilst ensuring all BCC matters are prioritised and resolved effectively

**About you**

You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will:

- 3+ years' experience within the Residential Project Home Industry
- Experience in maintenance or warranty role with experience managing service providers and trades
- Demonstrable experience in client management and excellent presentation
- Considerable knowledge of the basic methods, practices, tools, materials and work standards related to the building of residential homes
- The ability to identify defects or problems proactively and take the necessary actions to rectify or prevent problems in an efficient manner
- Outstanding leadership, communication, and planning abilities with a passion for working in a fast-paced environment
- Have full driver's license and White card

We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don't feel you tick every box, we encourage you to still apply. We'd love to have a chat with you about your career goals.

**Interested?**
- _Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes._