Retirement Living Operations Support Manager

4 days ago

Melbourne, Victoria, Australia Benetas Full time

**Leading not-for-profit, values based organisation**:

- **Great working environment and salary packaging benefits**:

- **Hawthorn East location, free parking and close to public transport**

**What YOU do matters**
- Are you looking to do something that matters? At Benetas, you'll be part of a diverse, engaging and collaborative culture that is guided by our values of respect, responsibility, community and spirit. Join us and make a difference
- We have an exciting opportunity for a Retirment Living Operations Support Manager position for a twelve month contract role with future potential. This position will be based at our Support Office in Hawthorn East, just 9 kilometres from the Melbourne CBD with travel required to sites in Melbourne and regional Victoria. Our support office is a thriving, supportive and friendly environment, where you will have the opportunity to work with other passionate people.
- The Operations Support Manager role is for a talented, motivational leader who is passionate about working with seniors and who will develop relationships with clients, residents and staff. In this role, you will provide operational support to Managers engaged in day-to-day delivery of services and support the Business Manager in achieving the Retirement Living operational and strategic business objectives including development of policies, relief management and implementation of village projects. You will do this by ensuring the resident is at the centre of decision making and by supporting residents to live their best life and achieve their personal goals

**Your day to day activities include**:

- Provide leadership, direction and support to Retirement Village Managers
- Support, monitor and improve management processes in accordance with associated legislation
- Lead the implementation of service related efficiency and effectiveness projects across the portfolio
- Promote the integration of services between Residential Aged Care, Home Care nd Retirement Living
- Assist village management to achieve accreditation under ARVAS

**To thrive in the role you will have**:

- Extensive experience in retirement living management
- Proven experience in providing exception standards of customer service
- The ability to initiate, lead and manage effective change and continuous improvement
- Highly developed personal organisation, time management and interpersonal skills that foster resoect
- High level of written and verbal communication, negotiation and conflict resolution skills

**As a valued employee your experience matters. Look forward to**:

- Being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)
- A dedicated L&D team and learning culture putting you in the driver's seat of your ongoing professional and personal development

**About Benetas**
- Benetas is a leading not for profit organisation dedicated to actively working with older Victorians to live their best life. We care about our people's health and wellbeing, and invest significantly in their development. Benetas is a recognised leader in Gender Equality, and has obtained the Employer of Choice citation consecutively since 2006.

**Keen to join us?

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