It Support Analyst

2 weeks ago

Brisbane, Queensland, Australia Cook Group Full time

Overview:
We are looking for a hard-working, reliable and motivated individual to join our friendly, well respected and long-established company.

Fantastic opportunity to contribute your skills and experience to this 24 month fixed term IT Support role.

You will be joining a high-performing team where you can establish positive working relationships with internal and external stakeholders.

At Cook Medical, we are passionate about the work that we do in making a difference to patient lives around the globe. We treat everyone with respect and encourage our employees to be transparent, through open and honest communication and being appreciative of individual contribution.

**Responsibilities**:

- Provide first level IT support on-site covering all areas of technical support for software and hardware
- Establish, test and monitor new software, services and systems
- Undertake root cause analysis of problems and document solutions
- Troubleshoot remote access tools (VPN) and general network (LAN/WAN) connectivity issues by phone
- Deploy workstations, laptops, printers, mobile devices and software
- Troubleshoot software and printing issues
- Manage helpdesk functions ensuring tasks are kept up to date
- Manage user accounts creation, modification and deletion
- Manage and maintain repairs for all IT equipment

Qualifications:
**To be successful in this role, you will have the following**:

- Bachelor's Degree in Computer Science, Information Technology, or related technical discipline; or demonstrated comparable experience
- Strong knowledge and experience supporting Microsoft Windows 10, Office 365, macOS, iOS & iPadOS
- Demonstrated experience in an IT support role
- Experience with Active Directory user and group creation/modification
- Experience using an incident ticket system
- Committed to providing customer satisfaction
- Ability to work effectively in a team environment
- Highly organised with a focus on attention to detail
- Highly developed communication and interpersonal skills

**Cook Can Offer**:

- Stability of a long-established company
- Values recognition
- Base salary plus performance based quarterly bonus
- Annual Leave Loading
- Subsidised cafeteria
- Ongoing support, training and development
- Strong inclusive culture that values our people

**This role is to commence as soon as possible and shortlisting will commence immediately.**

**About Cook Medical**:
Since 1963 Cook Medical has worked closely with physicians to develop technologies that eliminate the need for open surgery. Today we are combining medical devices, biologic materials, and cellular therapies to help the world's healthcare systems deliver better outcomes more efficiently.

Headquartered in the United States, we also have manufacturing locations in Denmark, Ireland and Australia. We have always remained family owned so that we have the freedom to focus on what we care about: patients, our employees and our communities.

As a global, modern company we ensure that our company values reflect our everyday business practices, staying true to what Bill and Gayle Cook started in 1963.

At Cook Medical, we embrace diversity and inclusion. We understand that everyone can offer a unique perspective and can contribute their own ideas to improve how we work. We strive to create an environment where our employees can feel empowered to make decisions and can bring their full, authentic selves to the workplace.

**The future of medical care has never been more exciting.

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