Systems Analyst

16 hours ago

Brisbane, Queensland, Australia Exclaim IT Full time $80,000 - $120,000 per year

About the role

We are seeking an experienced Systems Analyst (Service Configuration Analyst) to support the uplift and ongoing development of a large-scale Configuration Management Database (CMDB) within a complex ICT environment. The role will work closely with internal teams and external providers to ensure accuracy, quality, and consistency of configuration data that underpins critical service management functions.

Key Responsibilities

  • Maintain and enhance the CMDB, ensuring data quality and accuracy across automated and manual sources.
  • Collaborate with CI owners and service providers to manage discoverable and non-discoverable attributes.
  • Monitor and resolve data issues including duplicate, stale, or orphaned CIs, in line with governance processes.
  • Identify and drive improvements to configuration management practices, processes, and toolsets.
  • Act as a conduit between delivery and operations, supporting alignment of business and technology needs.
  • Build and sustain effective relationships with stakeholders to enable shared outcomes.

Skills and experience

  • ITIL certification with minimum 5 years' experience in configuration management within medium to large ICT environments.
  • Proven expertise working with ServiceNow and other recognised industry toolsets and frameworks.
  • Strong stakeholder management skills with the ability to engage across both business and technology teams.
  • Solid understanding of IT governance, risk, compliance, and service management practices.
  • Demonstrated ability to implement new processes and procedures that improve efficiency and accuracy.

Desirable

  • Ability to influence and present effectively to executive stakeholders.
  • Strong commitment to continuous learning and process improvement.
  • Experience with governance, risk, and compliance systems and tools.

Contact details

For a confidential discussion, please contact George via email at - We would be more than happy to provide additional information and support you through the application process.

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