Aps4 Administration Officer

4 days ago

Newcastle, New South Wales, Australia Hays Full time

APS4 Administration Officer | $43.82/Hourly | Charlestown Location

**APS4 Administration Officer (Complaints) - Charlestown**

**Rate: $43.82/Hourly**

**Contract: 12-months**

**Days: Mon - Fri**

**Location: Charlestown**

**Your new company**

You will be working with a community-based organisation. They provide essential services to many Australians with their focus around supporting those in need and making a difference for each of their customers. This is an exciting opportunity for an experienced Customer Service / Administration Officer to join the team.

**Your new role**

As a Complaints Officer, you will be working in the Customer Service team and be the first point of contact for complaints or items needing investigation. Your day-to-day activities will include:

- Receiving complaints, resolving on receipt if possible, or escalating as required.
- Using well-established policy, principles, practices, and procedures to achieve resolutions.
- Working with internal and external stakeholders to review the enquiries and gather additional information.
- Ensure all information is recorded accurately.
- Preparing correspondence and reports for internal and external distribution.

**What you'll need to succeed**
- Previous experience in an office administration or customer service.
- High level of interpersonal skills
- Ability to have difficult or challenging conversations
- Ability to communicate in a calm and professional demeanour
- Aim to always achieve the best outcome for the customers and the business
- Follow and adhere to company policies and procedures.
- Ability to manage competing deadlines and prioritise tasks.

**What you'll get in return**
- 12-month contract with the potential for extension.
- Working with a friendly and established team.
- Amazing opportunities for growth and development.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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