Customer Service Officer

4 days ago

Melbourne, Victoria, Australia Cox Automotive Australia Full time

**Based in Dandenong, VIC**:

- **Permanent full-time position**:

- **Competitive salary & company benefits**

We are currently searching for a Customer Service Officer / Yardhand (our job title for the role is Company Cars Administrator) to join our team who will be responsible for supporting the delivery of Company Fleet Administration services and KPI's.

This role directly interfaces with company staff in the professional delivery of agreed services and support the ongoing maintenance of the company relationships. You will assist in driving operational efficiencies and supporting an inclusive and aligned working culture and ensure harmonious relationships between all team members. You will be also required to perform yard/compound activities as part of the main activities for this role.

**Duties include but not limited to**:

- Working with the Company Cars Administration Team, ensure operational duties are delivered.
- Confirm delivery details for drivers EPOD and signed off.
- Carry out relevant vehicle registration including cancellations.
- Verify and sign collection advice for changeover vehicles.
- Ensure all documentation is accurately recorded.
- Ensure that driver removes all belongings, updates toll details, and returns both keys for incoming and outgoing vehicles.
- Ensure driver checks new vehicles for damages and all books, keys and accessories are present.
- Complete damage/accident report if returned vehicle has damage or missing parts.
- Transit Claim to be submitted for vehicle with missing parts or damages on arrival to compound.
- Book vehicles for roadworthy certificates and servicing.
- Wash vehicles according to the set process and quality required.
- General yard maintenance as requested.
- Loading/unloading and moving of vehicles and equipment as required.

**What do we need from you?**
- Experience in a similar role
- A quick learner with a great, pro-active attitude

**Why Join Us?**
- **Training & Development - **We offer on the job training to ensure you are able to perform at your highest level
- **Wellbeing - **CAA supports wellbeing programs, paid volunteer leave and access to our Employee Assistance Program (EAP)
- **Birthday Leave - **Enjoy a paid day off in your birthday month each year in celebration of your birthday
- **Certified Great Place to Work - **Our employees have spoken and we are officially certified as a Great Place to Work

**About Cox Automotive**

We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best solutions and the best teams to propel the automotive industry forward.

We are part of the Cox family of businesses and have been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.

Recognised by Great Places to Work, we are one of the world's largest family-owned businesses with a strong commitment to Inclusion, Diversity, and Equity.

**Salary**: $60,000.00 per year

**Benefits**:

- Paid volunteer leave
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift

Application Question(s):

- This role is paying $60,000 + superannuation. Are you happy with this salary?

Licence/Certification:

- Manual Driver Licence (required)

Work Authorisation:

- Australia (required)

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