Client Services Coordinator

5 days ago

Melbourne, Victoria, Australia Prestige Inhome Care Full time

Permanent Full time | Hybrid WFH and Office role
- Know that through your work you are making a difference in people's lives
- Rewarding, fast paced role

**ABOUT US**

Prestige Inhome Care is a private provider of high-quality home-based care services to vulnerable members of our community. We specialise in providing dedicated nurses and professional carers committed to help people stay in their own home. Our vision is to help people remain in the comfort, security and familiarity of their own home for as long as possible.

**ABOUT THE ROLE**
The Client Services Coordinator has the objective of delivering the most efficient and high-quality service to Prestige clients.

**The purpose of the Client Services Coordinator is to**:

- Ensure that new and existing client's care needs are met through timely and accurate rostering of well matched care staff
- Ensure timely communication about schedules with clients, their family members and direct care staff
- Support employee recruitments, induction and training activities
- Respond to feedback and incidents, ensuring accurate documentation and investigation into causes to ensure continuous improvement of services
- Assist with reporting and follow up
- Provide leadership to direct care staff including phone-based advice, performance management, organisational engagement, carer meetings and skill/knowledge development
- Contribute to policy, procedure and process development, audits and document control
- Day to day relationship management with broker partners
- Compliance with organisational and industry policies, procedures, standards and guidelines.

**ABOUT YOU**
- Excellent communication and interpersonal skills
- Rostering Experience
- Ability to prioritise and meet deadlines
- Demonstrated self-awareness and self-management ability
- Computer literate for work processing, data base management
- Proactive and focused on continuous improvement
- Problem solver
- Conflict resolution
- Delivery of quality service that exceeds expectations

**WHAT'S IN IT FOR YOU?**
- Modern and vibrant office space in Moorabbin.
- Flexible working arrangements.
- Know that through your work you are making a difference in people's lives.
- Work with a growing business with a great reputation in the community and the industry.
- Exciting Reward and Recognition programs.
- Regular social events and functions to recognise your hard work.
- Health and wellbeing initiatives.
- Access to an employee assistance program.
- A paid day off for your Birthday
- Fun and enthusiast team culture.

**APPLY NOW

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