Current jobs related to Service Delivery Lead - Sydney, New South Wales - Unisys
-
IT Service Delivery Lead
2 weeks ago
Sydney, New South Wales, Australia beBeeServiceDelivery Full time $120,000 - $140,000Job Title: IT Service Delivery LeadWe are seeking a highly skilled IT Service Delivery Lead to join our team. The successful candidate will be responsible for driving customer satisfaction and service excellence by overseeing the service desk function, managing service delivery initiatives, facilitating customer onboarding processes, and enhancing the...
-
Service Delivery Lead
1 week ago
Sydney, New South Wales, Australia Sanitarium Health & Wellbeing Full time $104,000 - $130,878 per yearThe CompanyVitality Works is part of the Sanitarium Group - a health and wellbeing company helping Australians and New Zealanders live well since 1898. We're the workplace health services arm of the Group and for the last 15 years we've been changing lives, every day, through whole-person health.The roleVitality Works is seeking a Service Delivery Lead –...
-
Service Delivery Lead
2 weeks ago
Sydney, New South Wales, Australia Softwareone Full timeJob Function: Software & Cloud Services Why SoftwareONE?:Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.The role:**Core Accountabilities**:- Ensure customer...
-
Service Delivery Lead
2 weeks ago
Sydney, New South Wales, Australia Blackwoods Full timeSee the direct impact of your technical expertise come to life- Opportunities for learning and development- Blackwoods - one of the leading B2B suppliers of industrial equipmentIn this role, you will play a crucial role in the delivery of IT Services across the business. Leading the Level 1 and Level 2 IT Support Teams, you will ensure efficient and...
-
Service Delivery Lead
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $180,000Job DescriptionThe Service Delivery Lead is responsible for driving after-sales service operations across Australia, New Zealand, New Caledonia, and French Polynesia.Lead a dedicated local service team to ensure seamless customer experience.Provide technical assistance to dealers/customers, resolving complex service issues.Oversee warranty management,...
-
Service Delivery Lead
2 weeks ago
Sydney, New South Wales, Australia Basscare Full timeCommunity Services - Maranoa House Day Dementia Centre | Aged Care/Community/Retirement Living- Closing date: 30/05/2025BASScare is a NFP organisation that takes great pride in our aged care, community and disability services in Melbourne's Boroondara and surrounding LGAs. Are you an experienced Dementia Services leader ready to work with highly experienced...
-
Leading It Service Delivery
2 weeks ago
Sydney, New South Wales, Australia Bebeeitmanager Full timeIT Service Delivery Manager Job OpportunityThis is an exciting career path for an experienced IT professional to lead our Regional Service Desk team into the future growth phase of our business.You will provide leadership and technical advice across the day-to-day operations of the Service Desk Team and ensure high service delivery is achieved across the...
-
Leading Service Delivery Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeDelivery Full time $120,000 - $180,000Service Delivery Lead RoleWe are seeking a skilled Service Delivery Lead to oversee the delivery of high-quality services to our clients. This is an exciting opportunity for a motivated and experienced professional to join our team and drive results.Job Description:Key Responsibilities: Develop and implement service delivery strategies to meet client needs...
-
Technical Lead
2 weeks ago
Sydney, New South Wales, Australia Delivery Centric Technologies Full timeDo you want to have a long-term career in a successful Australian TechnologyCompany?Delivery Centric is a Melbourne headquartered global organization offeringsolutions to 150+ customers including 20% of the Fortune 500 across Banking& Financial Services, Retail, Telecom, Technology, Universities etc.Experience- 5-8 yearsThe Senior.Net developer as a...
-
Service Delivery Manager/ Lead
1 week ago
Sydney, New South Wales, Australia Anson Mccade Full timeWork on a major Agile transformation program- Highly engaged leadership team- Cutting edge tech environmentMy client, a leading house hold name and major IT Vendor is seeking a highly motivated, energetic, and experienced Service Delivery Manager / Lead to work on a major change programs. Within this there is new product development, transition to Cloud and...
Service Delivery Lead
2 weeks ago
**What success looks like in this role**:
- Leads the Global and/or local Delivery of Services provided by Unisys to a particular account or group of accounts.
- Responsible for the successful planning, implementation and execution of the contracted services where success criteria include meeting Service Level Agreement (SLA), cost, governance, performance, quality, innovation, continuous improvement and value requirements through the effective interaction with the related service lines, solutioning groups, partners and the client.
- Establishes, leads and maintains tight control of a skilled team of delivery resources for an account to meet schedules or resolve technical or operational problems. Manages the statement of work and controls risks, scope of work and budget.
- Participates in contract and account governance
- Establishes clear communication channels with the client and internally from a strategic and operational perspective. Participates in regular service performance reviews including monthly Project Status Reviews. Conducts periodic meetings with clients and delivery teams - daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings.
- Develops and administers budgets, schedules and performance standards to maintain and optimize the cost of delivery and service. Achieves approved margin targets on assigned accounts and is targeted to improve account profitability.
- Monitors and reports on financial health of the account and remedies any financial misses or anomalies.
- Co-develops annual review of service level requirements. Manages contract scope and any variations and reviews outcomes of monthly operational reviews with service delivery organizations.
- Takes ownership and accountability for all client issues to satisfactory resolution.
- Acts as point of escalation for issues not resolvable by the service lines.
- Participates in rigorous governance and SOX compliance audits, business continuity planning and testing and in all levels of client satisfaction which includes contribution to continuous client satisfaction improvement program. and the Continual Service Improvement and Innovation Program (CSIIP).
- Participates in business continuity planning and testing.
- Develops and delivers regular reports on performance to Clientclient and Unisys senior executives.
- Identifies areas for growth at the client by assisting account management in bringing new services to offer to the client.
- Drives service line continuous improvements and challenges the service lines to bring innovative solutions then presents those improvements and innovations on a regular basis to the client.
LI-SJ1
**You will be successful in this role if you have**:
- Bachelor's degree and 8+ years of related professional experience, 3+ years managing specific area.
- Essential qualifications in IT, Business Administration or related disciplines.
- Requires knowledge of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.
- A proven track record in effective communications, managing service delivery and relationship management skills.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
