IT Service Delivery Lead

5 days ago

Sydney, New South Wales, Australia beBeeServiceDelivery Full time $120,000 - $140,000

Job Title: IT Service Delivery Lead

We are seeking a highly skilled IT Service Delivery Lead to join our team. The successful candidate will be responsible for driving customer satisfaction and service excellence by overseeing the service desk function, managing service delivery initiatives, facilitating customer onboarding processes, and enhancing the overall customer experience.

Key Responsibilities:

  • Lead the service desk and service management function, ensuring prompt and efficient resolution of customer inquiries and issues.
  • Implement and enforce best practices for incident management, problem resolution, and escalation procedures.
  • Take charge of service delivery efforts, collaborating closely with internal teams to meet client needs and SLAs.
  • Develop and maintain service delivery frameworks, processes, and metrics to optimise performance and client satisfaction.
  • Manage the end-to-end customer onboarding process, ensuring seamless transitions and successful implementations.
  • Coordinate platform integration activities, providing technical guidance and support as required.
  • Drive initiatives to elevate the overall customer experience, including soliciting feedback, analysing trends, and implementing enhancements.
  • Collaborate with cross-functional teams to address customer pain points and deliver value-added services.
  • Cultivate strong relationships with key stakeholders and advocate for customer-centric approaches.

Required Skills and Qualifications:

  • Bachelor's degree in computer science, information technology, or relevant industry qualifications.
  • Experience working as service delivery manager or technical customer success manager within either the IT services / software / cyber security sector.
  • Experience in implementing and enforcing best practices for incident management, problem resolution, and escalation procedures.
  • Experience in managing the end-to-end customer onboarding process, including establishing timelines, defining milestones, and ensuring a smooth transition.
  • Technical background with proficiency in enabling the successful coordination of platform integration activities and providing technical guidance and support to clients as needed.
  • Demonstrated experience in effectively managing service desk and service delivery functions.
  • Excellent communication skills, with the ability to convey technical concepts to non-technical audiences and build rapport with clients.
  • Familiarity with ITIL framework or IT Service Management principles.
  • Exceptional organisational skills, attention to detail, and a proactive approach to problem-solving.

About Our Team:

We specialise in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats.

  • Service Delivery Manager

    1 week ago

    Sydney, New South Wales, Australia Brennan It Full time

    **Why work for Brennan?**At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because...

  • Data delivery lead

    2 weeks ago

    Sydney, New South Wales, Australia INNOVATE IT AUSTRALIA Full time $104,000 - $130,878 per year

    Job DescriptionMust Have Skills:Project Delivery & Stakeholder Management: Proven ability to lead end-to-end delivery,manage timelines, budgets, and communicate effectively with business and technicalstakeholders.• Data Analysis & Visualization: Strong skills in SQL, data modelling, and tools like Power BI/Tableau to derive actionable insights and present...

  • Data Delivery Lead

    1 week ago

    Sydney, New South Wales, Australia BURGEON IT SERVICES Full time $104,000 - $130,878 per year

    Position: Data Delivery LeadLocation: SydneyDuration: 6 monthsPosition SummaryWe don't sit back and wait for the future to happen—we craft it through technology, innovation, and investment. As a challenger brand with challenger spirit, seeking aDelivery Leadto drive the enterprise‑widedata lifecycle managementagenda. Partnering closely with theData...

  • Technical Service Delivery Manager

    1 week ago

    Sydney, New South Wales, Australia Starboard It Full time

    Starboard IT is working on exciting projects with a lot great and fantastic people We are looking for Sydney's finest Technical Service Delivery Managers to join us in this excellent opportunity**WHAT ARE WE LOOKING FOR?**Starboard IT is looking for a dedicated Technical Service Delivery Manager to be responsible for maintaining strong customer relationships...

  • Service Delivery Manager

    6 days ago

    Sydney, New South Wales, Australia Brennan It Full time

    **Why work for Brennan?**We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.**Brennan IT offers an excellent remuneration package and benefits...

  • Data Delivery Lead

    1 week ago

    Sydney, New South Wales, Australia Burgeon It Services Llc Full time

    OverviewPosition: Data Delivery LeadLocation: SydneyDuration: 6 monthsPosition SummaryWe don't sit back and wait for the future to happen—we craft it through technology, innovation, and investment. As a challenger brand with challenger spirit, seeking aDelivery Leadto drive the enterprise-widedata lifecycle managementagenda. Partnering closely with theData...

  • Data Delivery Lead

    1 week ago

    Sydney, New South Wales, Australia Burgeon IT Services LLC Full time

    OverviewPosition: Data Delivery LeadLocation: SydneyDuration: 6 monthsPosition SummaryWe don't sit back and wait for the future to happen—we craft it through technology, innovation, and investment. As a challenger brand with challenger spirit, seeking a Delivery Lead to drive the enterprise‑wide data lifecycle management agenda. Partnering closely with...

  • Data Delivery Lead

    1 week ago

    Sydney, New South Wales, Australia Burgeon IT Services LLC Full time

    OverviewPosition: Data Delivery LeadLocation: SydneyDuration: 6 monthsPosition SummaryWe don't sit back and wait for the future to happen—we craft it through technology, innovation, and investment. As a challenger brand with challenger spirit, seeking a Delivery Lead to drive the enterprise‑wide data lifecycle management agenda. Partnering closely with...

  • Data Delivery Lead

    6 days ago

    Sydney, New South Wales, Australia INNOVATE IT AUSTRALIA Full time $104,000 - $130,878 per year

    Job DescriptionMust Have Skills:Project Delivery & Stakeholder Management: Proven ability to lead end-to-end delivery,manage timelines, budgets, and communicate effectively with business and technicalstakeholders.• Data Analysis & Visualization: Strong skills in SQL, data modeling, and tools like PowerBI/Tableau to derive actionable insights and present...

  • Service Delivery Lead

    1 week ago

    Sydney, New South Wales, Australia Ashdown Consulting Full time

    12 Month Contract |$1215/ day inc. Super- Parramatta / WFH**Service Delivery lead****| 12 Month Contract |$1215/ day inc. Super**- $1000 - $1100/day + Super- 12 - Month Contract- Parramatta / WFH**About the Company**This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...