Service Delivery Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $180,000
Job Description

The Service Delivery Lead is responsible for driving after-sales service operations across Australia, New Zealand, New Caledonia, and French Polynesia.

  • Lead a dedicated local service team to ensure seamless customer experience.
  • Provide technical assistance to dealers/customers, resolving complex service issues.
  • Oversee warranty management, including audits, claims processing, and compliance with policies.

Key responsibilities include:

  • Driving service excellence by ensuring the highest level of customer satisfaction is achieved.
  • Implementing strategies to enhance spare parts sales and service revenue.
  • Tracking KPIs such as service efficiency, response time, and customer satisfaction ratings.
Requirements
  • 5+ years of experience in a similar role, with a proven track record in customer service or after-sales service management.
  • Diploma or degree in Engineering or a related field.
  • Strong leadership and planning skills, with a sense of priorities.
  • High consumer focus, ensuring top-tier customer experience.
Responsibilities Include
  • Developing and implementing effective service delivery plans.
  • Maintaining accurate records of customer interactions and issue resolutions.
  • Collaborating with internal teams to ensure smooth service delivery.
Skill Requirements
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Strong analytical skills with attention to detail.
  • Ability to adapt to changing business needs.

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