Service Delivery Lead

2 days ago

Sydney, New South Wales, Australia Sanitarium Health & Wellbeing Full time $90,000 - $120,000 per year

The Company

Vitality Works is part of the Sanitarium Group - a health and wellbeing company helping Australians and New Zealanders live well since 1898. We're the workplace health services arm of the Group and for the last 15 years we've been changing lives, every day, through whole-person health.

The role

Vitality Works is seeking a Service Delivery Lead – Vaccination Services to oversee the planning, coordination, and delivery of our national vaccination services.

This is a key leadership role focused on service excellence, operational efficiency, and client satisfaction. You'll manage seasonal nursing teams, drive continuous improvement, and ensure best-in-class outcomes for our clients.

What You'll Be Doing:

  • Lead the delivery of vaccination services across Australia, ensuring high quality and efficient operations.
  • Manage nurse rosters, client schedules, and vaccine stock to optimise resources and minimise waste.
  • Oversee billing, payroll, and third-party invoicing to meet financial targets.
  • Act as a subject matter expert for vaccination services, maintaining training materials and service guides.
  • Recruit, onboard, and mentor seasonal nursing staff in collaboration with HR.
  • Monitor service performance, client outcomes, and compliance with health regulations.
  • Provide market insights and contribute to strategic planning and service innovation.

What You'll Bring:

  • Tertiary qualifications in allied health, business, or a related discipline.
  • Minimum 3 years' experience in service delivery within a professional or health-related industry.
  • Strong leadership and relationship management skills.
  • Knowledge of relevant health legislation (e.g. OH&S, IR, Clinical Governance).
  • Financial acumen and experience managing budgets and operational spend.
  • Excellent communication, organisation, and problem-solving skills.
  • A customer-first mindset and commitment to continuous improvement.

We're a leading provider of workplace health solutions, committed to improving the wellbeing of Australians. Join a team that values innovation, integrity, and impact.

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