Account Manager

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At Optus, we're not just predicting the future - we're actively crafting it with innovative technology and ongoing enhancement. Join us in Canberra ACT, Australia, as an Account Manager in our Sales Division to be part of our ambitious journey transforming one of our key accounts, the Australian Taxation Office (ATO), in line with their vision and IT strategy
The day to day
As an Account Manager, your main duties will involve:
Developing and nurturing high-level customer relationships with senior executives, ensuring flawless delivery of complex product and service solutions.
Leading strategic conversations with ATO executives, providing proven leadership and mentorship to influence revenue, cost management, and capability development.
Successfully implementing strategies to achieve billed revenue, profitability, and signing of new business orders, while boosting customer happiness.
Collaborating with other functional leads and the account team to ensure outstanding customer experiences and strict adherence to strategic goals.
Maintain high sales activity levels to generate an effective opportunity pipeline.
Work closely with Optus groups to ensure new business is implemented efficiently and customers are satisfied with the process.
Develop great customer relationships covering all relevant contacts within the customer account.
Why you are our next Account Manager
To excel in this role, you should have:
Over five years of experience in a corporate business environment or government departments, particularly in customer service, sales or marketing roles.
Proven experience in business-to-business sales in the corporate marketplace, with a consultative selling style.
Outstanding interpersonal and relationship-building skills, with the ability to effectively communicate at CIO, CFO, and CEO levels.
Demonstrates excellent verbal and written communication abilities, strong presentation skills, and effective listening capabilities, enabling successful negotiation of high-level sales deals.
A strong sense of business insight and skill in self-management, planning, and administration.
What's in it for you?
3 days in the office, 2 days remote – with flexible hours to suit
Inclusive carer neutral paid Parental Leave of up to 16 weeks.
Competitive leave including 2 'Connected Leave' days.
Access to resources, webinars, and support via the 'Parents at Work portal'.
Own your growth with an extensive online and facilitator-led learning catalogue.
Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.
Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit
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