Bookings/Functions Co-Ordinator

1 week ago

Melbourne, Victoria, Australia Good Company Bar Group Full time

Good Company Bar Group

The primary function of the role is to head up all functions enquiries, packages and bookings across 6 venues. Working within a fun team but also quite independently to establish and maintain a client list as well as seeking new business opportunities whilst servicing all enquiries to the venues/group.
- Room for growth
- Flexibility

**Responsibilities**:

- Handle incoming booking requests and pursue additional bookings and functions
- Head up all communications around function enquiries, responding to all incoming queries in a timely fashion
- Vetting of booking requests
- Inputting guestlists
- Liaise with clients to identify their needs and to ensure customer satisfaction which results in a successful running of their booking
- Effectively handover detailed function information to night managers. Updating all staff on any event related changes that may affect the booking.
- Liaising with the Venue Managers regarding client requests and function packages.
- Responsible for all new function bookings, tours of the venues, and relay all relevant function information to clients
- Internal invoicing of all functions, working closely with finance department to ensure that all functions / events are invoiced correctly and efficiently.
- Manage general day to day running of the office and provide administration support
- Handle customer complaints with a professional and diplomatic manner and pass on relevant complaints
- Maintain a high level of customer service, manage the bookings phones convert enquiries to sales, and ensure a prompt response to customer requests.
- Continuously develop the bookings procedure

**Requirements**:

- Previously experience in hospitality events coordination
- Strong administration skills including exceptional communication and organisational skills
- Demonstrated ability to work under pressure, manage conflicting deadlines, meeting priorities and ensuring a high level of attention to detail
- Strong attention to detail
- Ability to manage multiple projects independently
- MS Office and G Suite proficiency
- Polite phone manner
- Ability to work as part of a team and unsupervised

All applicants must have full Australian working rights.

ABOUT THE GOOD COMPANY BAR GROUP

GCBG is a hospitality group that has rapidly expanded across Melbourne with several venues operating in the inner eastern suburbs of Melbourne comprised of busy restaurants, bars and nightclubs.

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