Business Improvements

6 days ago

Melbourne, Victoria, Australia Ventia Pty Limited Full time

**About The Role**

The **Ventia Operation Centre (VOC)** has had a continuous growth over the last few years and with this, we are seeking x3 energetic and vibrant** Business Improvement & Performance Coordinators **to support the Business Improvement & Performance Lead across projects within the VOC based out of our brand-new offices in **Cremorne **in Victoria** and Parramatta **in New South Wales.

This newly created position will play a pivotal role in the VOC, assisting the Business Improvement & Performance Lead in improvements and the standardisation of processes, strategy, quality & governance frameworks and learning and development across all the different scopes of work from our Ventia operations stakeholders.

This role would suit someone with high energy and who embraces a challenge, while also looking to grow their current skill set in a very diverse and inclusive team.

**A day in the life of**:

- Develop and deploy content for training / learning following collaboration from Operations Stakeholders
- Assist in requests received by the business and recommend solutions for VOC process improvements, performance, learning and quality
- Facilitation of learning programs, care plans and reviews
- Facilitation for quality and performance objectives and governance for compliance of our Ventia operations centre staff
- Facilitate onboarding and induction programs for all VOC new starters
- Business Performance evaluation work (monthly deliverables, follow ups on operations
- action items)
- Create ongoing communications strategies across the VOC
- Coordination and driving of the VOC ongoing recruitment campaigns

**About You**
You will have 1-5 years' experience working within business improvements, quality and compliance or learning and development, ideally within a contact centre or operations environment accompanied with relevant qualifications.

You will also possess:

- Sound administration and computing skills, specifically in the use the MS Office and experience working within an ERP, LMS and/or CMS
- Strong stakeholder engagement skills
- Proven experience within QA and/or development and deployment in LMS
- Ability to multi-task, prioritise, and manage time effectively
- Creativity and think outside of the box

**What We Offer You**
Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.

**How to Apply**

**Position Reference Number: 151518**

**Job Segment**:Call Center, Bank, Banking, ERP, QA, Customer Service, Finance, Technology, Quality
- Health insurance

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