Customer Service Manager

3 days ago

Melbourne, Victoria, Australia Graincorp Full time

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National Customer Service Manager - West Footscray
Employment Type: Permanent (Full Time)
Business Area: Operations & Commercial
Location:
West Footscray, Victoria, AU
Role:
National Customer Service Manager
Location:
West Footscray
Salary range
: Up to $210,000 including super + bonus opportunity
What did you have for breakfast today? Whether it's the flour in your toast or the grain in your cereal, it's highly likely that GrainCorp helped get it onto your plate As we find new ways to connect rural communities with food, animal feed, and industrial customers around the world, we're proud to be leading the way in sustainable agriculture
About the role:
As the National Customer Service Manager at GrainCorp, you will lead and inspire a dedicated team to deliver exceptional customer service across all touchpoints. The primary goal is to enhance customer satisfaction, loyalty, and retention by developing and implementing effective service strategies and processes. This role contributes to our journey by overseeing the customer service operations nationwide, ensuring that our customers receive timely, accurate, and professional support.
Key skills we are looking for in our successful candidate are:
Proven experience in a customer service management role, preferably within the agribusiness or related industry
Experience using a CRM for customer service
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Analytical mindset with the ability to interpret data and make informed decisions
Customer-focused with a passion for delivering outstanding service
Collaborative approach to business decision-making
What we offer:
Hybrid work and flexible leave options including birthday leave
We're proud to be a Family Inclusive Workplace accredited employer
Supporting balance, care and flexibility in every career
Ready to apply?
It's simple — submit your application. If your background aligns, our team will be in touch for a quick chat about your experience. We're looking forward to getting to know you
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