Chsp Program Coordinator

2 weeks ago

Wollongong, New South Wales, Australia Irt Full time

**About IRT**
- Founded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

**About the Role**
- We are looking for a Program Coordinator to be the primary point of contact for IRT customers. Reporting to the Program Team Manager the successful applicant will assist in ensuring our Commonwealth Home Support (CHSP) and Private Fee for Service (PFFS) customers are continuing to live a great life in their home with their individual goals supported by exceptional services. This role is based in Wollongong.
Responsibilities will include:

Communicate, develop and maintain relationships with customers enquiring or receiving CHSP and PFFS services
Liaise internally with IRT's Customer Contact Centre Care to assist with managing CHSP and PFFS referrals and in-taking new customer
- s Identify support needs of new/existing customers and coordinate referrals Maintain processes, documentation and evidence of interaction
- s Manage workloads to ensure designated deadlines are met Liaising with rostering team for service schedulin
- g Participate in program meetings and maintain relationships with internal stakeholders and external partner
- s

**To Be Successful You Will Have**
- Previous experience in a similar administration rol
- e Understanding of the Aged Care Quality Standard
- s Demonstrated experience in professional relationship building skills with the ability to manage expectations and credibilit
- s Demonstrated written and verbal communication skills and organisational skill
- s Excellent attention to detail and accurac
- y Demonstrated proficiency using computer system
- s Desirable: Certificate III in Individual Support or other administration qualification
- s Desirable: Experience in customer Care Plans and assessmen
- t

**Benefits for You**
- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packagin
- g Flexible working condition
- s Birthday leave - relax and take a day off on us
- Professional and career development opportunitie
- s Multiple career pathway
- s Discounted gym membership
- s Free counselling via Employee Assistance Program (EAP) and staff wellness progra
- m

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