Home Care Program Coordinator

4 days ago

Wollongong, New South Wales, Australia Irt Full time

**About IRT**
-Founded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

**About the Role**
- We are looking for a Program Coordinator to be the primary point of contact for IRT customers. Reporting to the Program Team Manager the successful applicant will assist in ensuring our Commonwealth Home Support (CHSP) and Private Fee for Service (PFFS) customers are continuing to live a great life in their home with their individual goals supported by exceptional services. This role is based in Wollongong. Responsibilities will include:

- Communicate, develop and maintain relationships with customers enquiring or receiving CHSP and PFFS services
- Liaise internally with IRT's Customer Contact Centre Care to assist with managing CHSP and PFFS referrals and in-taking new customers
- Identify support needs of new/existing customers and coordinate referrals
- Maintain processes, documentation and evidence of interactions
- Manage workloads to ensure designated deadlines are met
- Liaising with rostering team for service scheduling
- Participate in program meetings and maintain relationships with internal stakeholders and external partners

**To Be Successful You Will Have**
- Previous experience in a similar administration role
- Understanding of the Aged Care Quality Standards
- Demonstrated experience in professional relationship building skills with the ability to manage expectations and credibility
- Demonstrated written and verbal communication skills and organisational skills
- Excellent attention to detail and accuracy
- Demonstrated proficiency using computer systems
- Desirable: Certificate III in Individual Support or other administration qualifications
- Desirable: Experience in customer Care Plans and assessment

**Benefits for You**
- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Flexible working conditions
- Appreciation Leave - relax and take two days off on us
- Professional and career development opportunities
- Multiple career pathways
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness program

**How to Apply

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