Home Care Services Coordinator

5 days ago


Wollongong, New South Wales, Australia beBeeCare Full time $80,000 - $100,000

About IRT

We improve the lives of over 9,100 people daily across NSW, the ACT, and QLD. We are one of Australia's largest community-owned providers of independent living, aged care, and home care services.

Our diverse range of occupations, backgrounds, and skills aim to create a better world for all older Australians.

About the Role

We're seeking a Program Coordinator to be the primary point of contact for our customers. This role involves:

  • Communicating and developing relationships with customers receiving CHSP and PFFS services
  • Liaising internally with the Customer Contact Centre Care team to manage referrals and take new customers
  • Identifying support needs and coordinating referrals
  • Maintaining processes, documentation, and evidence of interactions
  • Managing workloads to meet designated deadlines
  • Liaising with the rostering team for service scheduling
  • Participating in program meetings and maintaining relationships with internal stakeholders and external partners

To Be Successful You Will Have

Previous experience in a similar administration role, understanding of the Aged Care Quality Standards, and demonstrated experience in professional relationship building skills, written and verbal communication skills, organisational skills, attention to detail, and proficiency using computer systems.

Benefits for You

Competitive pay, flexible working conditions, appreciation leave, professional and career development opportunities, multiple career pathways, discounted gym memberships, free counselling via Employee Assistance Program, and staff wellness program.



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