Network Solutions Expert

2 weeks ago

Sydney, New South Wales, Australia Bebeenetwork Full time

Job Title:
Technical Solutions Engineer
Job Description:
As a technical solutions engineer, you will play a key role in supporting our products and solutions. You will work closely with top-notch engineers who act as customer champions, providing expertise and guidance to resolve complex technical issues.
Key Responsibilities:
Respond to customer inquiries via telephone or written email.
Resolve customer concerns raised during installation, operation, maintenance, or product application matters.
Troubleshoot hardware equipment and software applications, recommending corrective action.
Document customer communication and recurring technical issues to support product quality programs and development.
Required Skills and Qualifications:
Working knowledge of networking industry, products, and protocols.
Minimum 3+ years hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies.
Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools).
Strong comfort level with Linux is highly desired.
Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) / Cloud Environment/Automation a plus.
Benefits:
Opportunity to work with a diverse team of top-notch engineers.
Chance to develop strong analytical and problem-solving skills.
Excellent opportunity for growth and professional development.
Others:
Education: B.S or ideally MS in a technical field (CS/Networking preferred) or related.
Industry certifications are preferred.
Prior TAC experience preferred.

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