Network Operations Expert

6 hours ago

Sydney, New South Wales, Australia beBeeNetwork Full time $100,000 - $130,000

Job Overview:

We're committed to delivering a reliable, high-performing network that meets the needs of our customers. Our team is dedicated to innovation and creating strong connections with our clients.

The Tier 2 Network Operations team plays a crucial role in maintaining the stability and performance of our core network services by working collaboratively within a dynamic environment. This role supports 24x7 operations, coordinating service assurance activities such as incident response, change control, and problem management.

A day in the life of a Technical Specialist is fast-paced and collaborative. You might kick off your shift analyzing an incident, working side-by-side with suppliers to isolate and resolve the root cause of a network issue. Later, you'll collaborate with network engineers on the seamless onboarding of a new solution or support a junior team member with troubleshooting advice.

This role is ideal for someone who thrives in a high-accountability environment, has good communication skills, and takes pride in driving improvements across our network platforms.

Main Responsibilities:

  • Rapidly resolve complex network faults that impact customer experience, particularly those escalated beyond the Managed Service team.
  • Lead incident escalations, problem management, and root cause analysis to identify and eliminate recurring network issues.
  • Collaborate with vendors and suppliers on change management, planned works, and introduction of new technologies, ensuring alignment with quality standards.
  • Provide expert input into service quality improvements, including design recommendations and network performance optimization.
  • Monitor, analyze, and report on service KPIs and critical metrics, identifying and addressing performance gaps.
  • Represent the organization at Change Advisory Board meetings as a Subject Matter Expert, providing technical governance on significant network changes.
  • Support automation initiatives and tool enhancements, including alarm auditing, incident automation use cases, and continuous improvement of operational workflows.

Requirements:

  • Demonstrable experience in service operations within telecommunications, including hands-on network support and troubleshooting.
  • Demonstrated ability to manage technology vendors and successfully deliver complex projects on time and within budget.
  • Confident in communicating technical concepts, presenting recommendations, and responding effectively to feedback.
  • Proactive problem-solver who takes ownership of issues, investigates root causes, and drives practical, timely solutions.
  • Recognized Subject Matter Expert with strong partner engagement skills and a collaborative, relationship-building approach.

About Us:

We offer a supportive team and office environment, with vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office. Free transportation from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon, or paid secure parking facilities available

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