Customer Support Resources

A career with Viva Energy is more than just a job It's an opportunity to be part of something bigger. The opportunity to join an amazing team committed to supporting our evolving energy needs and helping to build a secure and sustainable energy future.

Our energy helps people reach their destinations, fuels industries, support local businesses and communities. We are proud of the role we play in the local economies where we operate and supporting Australia's energy security.

Our future plans will support a transition to sustainable, lower carbon energy solutions. At the heart of our plans is people power. People who want to be part of the change and the solution. People who want to make a difference to ensure our customers, communities, environment and the planet thrive today as well as tomorrow. Will you be part of the energy solution?

**About the role**

If you love helping people and variety then this is a fantastic role where you are focused on supporting Customers within the RESOURCES business with Customer activity including reporting, disputes, data updates, new account process queries, invoicing and other general enquiries. This role supports the Operations Analyst Resources role to ensure full coverage of tasks and will include;
**Within this Operations Analyst role you will**:

- Work closely with the Resources Operations Analyst to support key Resources customers in their day to day activities
- Regular and ad hoc reporting ensuring accuracy & timely delivery to Customers & internal stakeholders.
- Attend and participate in relevant team meetings
- Escalation point for reconciliation issues.
- Dispute Resolution activity - direct customer and internal communication.
- Collaborate with cross functional teams to ensure Customer requirements are completed accurately & in a timely manner.
- Ensure timely upload of files and resolution of any issues that may impact this
- Back up for the Operations Analyst as required.
- Project support as required.

**About you**

You will be a team player who is customer obsessed and have previous experience in dealing with complexity and ambiguity to deliver customer focused outcomes. You will have high attention to detail, have excellent communication and time management skills. You will have Basic knowledge of the End to End (E2E) Order to Cash (OtC) process.

Form a technology perspective you will ideally have the following;
- MS Office:

- PowerPoint: Intermediate
- Excel: Advanced
- Word: Advanced
- JDE: Exposure would be beneficial
- Power BI: Exposure would be beneficial
- Salesforce: Exposure would be beneficial
- Customer Obsessed
- Strong attention to detail
- Basic knowledge of the End to End (E2E) Order to Cash (OtC) process
- Strong written and verbal communications
- Excellent time-management skills
- Strong self-management skills including the ability to work autonomously & virtually.
- Problem Solving Skills

**We offer a range of benefits to help you to Grow, Belong and Thrive**
- Challenging roles and meaningful work to help you grow your career
- A leading approach to flexible working.
- Access to a range of best in class wellness initiatives.
- Generous and flexible parental leave - accrue full time super until your child turns five.
- A competitive package
- 25% fuel discount
- We pay your permanent and total disability and death cover insurance.

**About Us**:
At Viva Energy, our purpose is helping people reach their destination. We manufacture, import, blend and deliver energy products through our extensive supply chain network. We are the exclusive Shell licensee in Australia, and supply around a quarter of Australia's fuel through our network of around 1345 service stations and through our commercial partnerships with some of Australia's biggest companies.

It's an exciting time to join Viva Energy, as we play our role in providing safe and reliable fuel supply today while preparing for the lower carbon energies of tomorrow. Our goal is to support the world's evolving energy needs and achieve net zero by 2050. Our future plans include a gas terminal and a solar energy farm, projects to support alternative energies such as renewables and hydrogen, and the development of strategic storage to improve fuel supply security.

**Our Culture**:
Being awarded the WGEA Employer of Choice for Gender Equality for the past four years, only highlights that we are driven by our people and continuing our focus on making Viva Energy reflect the ever changing face of Australia. We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

At Viva Energy Australia, we believe flexibility is the new normal. So much so that we have developed and embedded our flexible working philosophy called 'Viva Flex'. We are open to all flexibility options from hybrid working, remote working, part time, job share options to name a few.