Customer Support

19 hours ago

Melbourne, Victoria, Australia Chandler Macleod Full time

Are you looking to use your technical know-how and people skills in a new way?
This role is perfect for a tradie wanting to step off the tools or a customer support professional who enjoys helping customers find the right solutions.Join a rapidly growing e-commerce business that supplies industrial, agricultural and trade equipment across Australia.
You will play a key role in driving sales growth while delivering exceptional support to customers through phone, email, web chat and other channels.
What you will be doing: Respond to incoming sales enquiries, recommend products and close deals efficiently Prepare timely and accurate quotes and follow up to secure sales Provide technical advice, troubleshooting and warranty support Manage customer enquiries through phone, email, ticketing systems and live chat Build and maintain strong customer relationships while identifying opportunities for growth Capture feedback and insights on customer needs, competitor activity and local market trends Document customer interactions and assist in creating support resources such as FAQs What we are looking for: Strong customer focus with excellent communication and listening skills Experience in customer support, sales or a related field, or hands-on trade, mechanical or technical experience Solid organisational skills with the ability to manage multiple enquiries and follow-ups Familiarity with e-commerce platforms such as Shopify and Zendesk is highly regarded Knowledge of the industrial, agricultural or automotive sectors is an advantage Ability to explain technical concepts clearly to a wide range of customers What you will get: Monday to Friday role with no weekend work A supportive and collaborative workplace where your ideas are valued The opportunity to transition off the tools while still using your technical knowledge Be part of a fast-paced business that is expanding across the Australian market If you are keen to use your technical background in a customer-focused e-commerce role, or you are an experienced support professional looking for a new challenge, we would love to hear from you.
Candidates must have unrestricted working rights in Australia.
Due to a high volume of applicants, only shortlisted candidates will be contacted.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at .

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