Guest Service Manager

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time
Be part of our fun, guest service-focused teamAttractive salary + benefitsEasy to get to location and close to public transport

Lancemore Mansion Hotel Werribee Park is currently seeking an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.

Lancemore Mansion Hotel Werribee Park

Situated on a grand 19th Century estate amongst 10 acres of formal English gardens, Lancemore Mansion Hotel offers a unique experience. Enjoy the spectacular grounds, rich history, grand architecture, and unparalleled elegance.

Relax at our award-winning spa, have a picnic in the gardens, and dine at Joseph's restaurant with farm-to-table cuisine.

Werribee Park is also home to the Historic Chirnside Mansion, Victoria State Rose Garden, Werribee Open Range Zoo, and a riverine area with native wildlife and plants.

About The Role :

  • Deliver exceptional guest experiences during reservations, arrivals, departures, and throughout their stay
  • Represent the hotel positively over the phone, email, and in person
  • Provide recommendations on the hotel and local area
  • Respond to guest feedback, concerns, or complaints appropriately and follow up/report as needed

About You :

  • Experience in a similar role with exposure to front office reception and reservations
  • Exceptional guest service skills, problem-solving ability, and accountability
  • Strong attention to detail and administrative skills, quick to learn systems
  • Ability to work under pressure in a fast-paced environment, taking initiative and collaborating
  • Flexibility to work mornings, evenings, overnights, weekends, and public holidays for at least 6 months
  • Positive attitude and proactive approach

About Us :

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand, pioneering boutique hotels and conference facilities.

  • Our offerings include boutique accommodation, conferences, weddings, events, wellness spas, acclaimed restaurants, and award-winning wines.
  • We are expanding across Australia and are a family-owned company that combines large-scale operations with a family-oriented approach.
  • Join a high-performing workplace that values development, empowerment, and results-driven individuals.
  • We offer career growth, staff discounts, incentives, and social activities.

If you are passionate, talented, and performance-driven, and want to grow your career with us, then...

Apply now

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