Desktop Support Analyst

2 days ago

Brisbane, Queensland, Australia Smec Full time

**The Role**

We're seeking to engage an enthusiastic **Desktop Support Analyst** (Level 2) to join our IT Team in **Brisbane**. In this role, you'll be responsible for support users operating installed hardware and software, within their assigned business units. You'll also provide employees with high quality desktop and user support, including innovative and timely solutions to IT system problems.

**Key responsibilities include, but are not limited to**:

- Set up new users' equipment and software
- Diagnose and troubleshoot user problems
- Provide accurate and timely responses to incident and service requests
- Identify and respond to systems issues and research/analyse appropriate solutions
- Maintain document systems in accordance with Quality Assurance (QA) guidelines
- Ensure that all tasks are undertaken in accordance with SMEC's policies and procedures as documented in the Business Management System (BMS)
- Perform hardware and software installations, including non-standard, custom builds;
- Conduct hardware and software upgrades and implementation
- Ensure safe storage, transport and handling of equipment and assets
- Undertake planned backups and restore business data as required
- Use the SMEC asset management system to order equipment, software and other IT assets
- Use and maintain the SMEC register to track all computing equipment located in the relevant offices
- Develop and maintain client focus and relationships with internal clients and stakeholders;
- Provide high level customer service through the delivery of innovative and timely solutions;
- Communicate professionally and appropriately with stakeholders;
- Undertake assigned tasks and project activities under direction, with guidance and in line with policies and procedures;
- Communicate with colleagues and industry contacts to establish professional networks and develop industry awareness;
- Clarify issues and needs of internal clients and stakeholders to enable the development of suitable solutions that meet business needs;
- Adopt a collaborative approach by listening to and valuing other's contributions and recognise when it is appropriate to seek assistance.

**About You**

**Suitable applicants will have/be able to**:

- Tertiary qualification in Information Technology or related field
- Microsoft MCP (or similar industry certification)
- Prior experience in a similar IT Support/Analyst role for 3-5+ years, preferably in a Help Desk environment
- Provide level 1 to 2 in-house and remote desktop support to a customer base of approximately 200 users
- Good working knowledge of Microsoft Office 2016 and Office 365;
- Sound working knowledge of Microsoft Windows 10;
- Experience with video conferencing systems including Skype for Business and Polycom
- Knowledge of SCCM and VMware environment would be a plus
- Experience supporting engineering design programs such as AUTODesk, Bentley & 12D to multiple uses of HP laptops, tablets and mobile workstations will be highly regarded
- High level awareness of IT products and embraces new & emerging technologies

In return, SMEC offers you the benefits that come from working in a global multidisciplinary consultancy in an environment where your fresh ideas and enthusiasm will be welcomed and rewarded.

**How to apply

  • Desktop Support Analyst

    2 days ago

    Brisbane, Queensland, Australia Corrs Chambers Westgarth Full time

    492646BrisbaneTechnologyFull timeVIEW FAVOURITESJoin Corrs Chambers Westgarth, Australia's leading independent law firm.An opportunity now exists for a talented Desktop Support Analyst to join our national Technology team, based in our Brisbane office.The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient delivery of...

  • Desktop Support Analyst

    2 days ago

    Brisbane, Queensland, Australia Slr Consulting Full time

    **About the business and the role**SLR is an employee-controlled international environmental consultancy with a globally recognised reputation for providing high quality tailored services. With offices across Asia Pacific, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies.- We...

  • Desktop Support Analyst

    4 days ago

    Brisbane, Queensland, Australia Slr Consulting Full time

    **About the business and the role**SLR is an employee-controlled international environmental consultancy with a globally recognised reputation for providing high quality tailored services. With offices across APAC, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies.- We provide...

  • Analyst - Desktop & Executive It Support

    3 days ago

    Brisbane, Queensland, Australia Australian Energy Market Operator (Aemo) Full time

    OverviewAnalyst - Desktop & Executive IT Supportrole atAustralian Energy Market Operator (AEMO).AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are committed...

  • Analyst - Desktop & Executive IT Support

    1 week ago

    Brisbane, Queensland, Australia Australian Energy Market Operator (AEMO) Full time

    Overview Analyst - Desktop & Executive IT Support role at Australian Energy Market Operator (AEMO). AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are...

  • Analyst - Desktop & Executive IT Support

    2 weeks ago

    Brisbane, Queensland, Australia Australian Energy Market Operator (AEMO) Full time

    OverviewAnalyst - Desktop & Executive IT Support role at Australian Energy Market Operator (AEMO).AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are...

  • Analyst - Desktop & Executive IT Support

    6 days ago

    Brisbane, Queensland, Australia Australian Energy Market Operator (AEMO) Full time $90,000 - $120,000 per year

    Desktop & Executive IT Support AnalystDepartment : DigitalDivision: Customer & Digital ServicesReference number: 12535Engagement type: Fixed Term Contract1 year Fixed Term ContractAEMO at the Heart of EnergyAEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy...

  • Analyst - Desktop & Executive It Support

    2 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Desktop & Executive IT Support AnalystDepartment : DigitalDivision : Customer & Digital ServicesReference number : 12535Engagement type : Fixed Term Contract1 year Fixed Term ContractAEMO at the Heart of EnergyAEMO is Australia's independent energy system and market operator and system planner.AEMO's purpose is to ensure safe, reliable and affordable energy...

  • Desktop IT Support Specialist

    3 days ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $14,400 - $16,000

    Job Title: Desktop Support Analyst">Job Description:We are seeking a highly skilled and experienced Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing professional and well-mannered telephone and face-to-face service for all enquiries.You will act as an effective interface between users and...

  • Desktop Support Analyst

    3 days ago

    Brisbane, Queensland, Australia Tes Global Full time

    We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.Being a Desktop Support Analyst, you will provide the first line solution to our internal users by managing service requests and incidents and collaborate with third line engineers to help resolve complex...