Desktop Support Analyst

**About the business and the role**
SLR is an employee-controlled international environmental consultancy with a globally recognised reputation for providing high quality tailored services. With offices across APAC, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies.
- We provide global consultancy advice and support on a wide range of strategic and site-specific issues to a diverse and growing base of business, regulatory and governmental clients.
- Our dedicated IT department are responsible for providing technical support to our 550+ staff located the APAC region - Australia, New Zealand and Singapore. We have an exciting opportunity for an energetic and personable individual to join our team in our Brisbane office.
- Ideally, we are looking for a motivated and enthusiastic IT Desktop Support Analyst, who is a good team player, has excellent people skills, a thirst for IT knowledge and eager to troubleshoot and assist the SLR staff in the APAC Region.Key Responsibilities

**Job tasks and responsibilities**
Your main responsibilities will include (but are not limited to):

- Providing exceptional customer service to all our staff across the Asia Pacific region including desktop support in the Brisbane office
- Responding to requests for technical assistance in person, via phone, or electronically
- Provide escalation, guidance and mentorship to the Level 1 Service Desk staff as required.
- Identifying and escalating situations requiring urgent attention
- Diagnosing and resolving technical hardware and software issues
- Following standard Service Desk procedures
- Staying up to date with system information, changes and updates
- Working with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Working with the Regional and Global team to implement new IT technologies and projects.
- Regional travel will be required periodically

**Skills and experience**
- 4+ years in a similar service technician role
- Solid experience supporting Windows 10
- Experience with Active Directory & Microsoft Office Products
- Exceptional customer service delivery
- Excellent written and verbal communication
- Strong problem-solving technique
- Ability to Troubleshoot hardware & software problems
- Understand and diagnose networking issue
- Ability with replacing failed hardware on both desktop and laptop PCs
- Ability to work autonomously and in the Team
- Ability to support and mentor junior staff
- Excellent attention to detail and quick response rate
- Ability to adapt and solve problems creatively, whilst implementing sustainable solutions

**Benefits**
Our culture is unique where we work together to collaborate on projects to get the best possible outcome for our clients. Whether you're working in the office, from home or a mix of the two, we recognise that every person is different, and our benefits aim to ensure that we cater for all, including:

- Hybrid work model (in-office & from home) - you choose where you work best.
- Extra paid purchased leave up to 10 days so you can re-energize, help others, support family, or focus on your own professional development.
- Inclusive parental leave policy that supports all parents throughout their parenting journey which includes 12 weeks primary carer and 4 weeks secondary carer leave.
- Learning and development which includes a mapped career progression path, study assistance and up to 3 professional memberships subsidised by SLR.
- Employee Assistance Program to support your physical, mental, and social wellbeing.
- Other benefits include regular office social events, service anniversary awards, salary sacrificing (novated car lease) and a corporate uniform shop with individual annual budget

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted with gender diverse interview panels to the best of our ability.

If you are practical, client focused and highly motivated - we'd love to hear from you.

Country
- Australia

Office
- Brisbane