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Analyst - Desktop & Executive IT Support
4 weeks ago
Analyst - Desktop & Executive IT Support role at Australian Energy Market Operator (AEMO).
AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are committed to a net zero economy for Australia by 2050 and our vision is to enable this. We have the opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.
About The RoleIn this newly created role within the Customer Engagement & Services (CE&S) Division, the CE&S Division is accountable for coordinating Stakeholder/Customer engagement and communications for the Digital Division, providing Service Desk support to internal and external Customers, including End User IT Support for internal Customers, and provision and coordination of key IT Service Management capabilities, including Incident, Problem, Change, Capacity, Performance, Availability and Continuity, Monitoring and Event Management, Knowledge Management, Service Design, Service Level and Catalogue Management, Configuration Management, Software and Hardware Asset Management.
What You Will Be DoingThe purpose of the Analyst - Desktop & Executive IT Support is to be responsible for delivering a high-quality Digital end user experience.
- Deliver onsite high quality end-user (Tier 2) IT support for hardware (PC, Laptop, Printers) and software, Monday to Friday
- Refresh end user workstations (Laptops, Desktops, Tiny-PCs)
- Provide VIP IT support to Executives
- Provide onsite support for AV systems in meeting rooms
- Extensive experience in real-time, business-critical technology environments, preferably in the energy industry or related businesses.
- Demonstrated ability and experience in End User IT and IT Service Management.
- Managing complexity and competing priorities
- Decision making in ambiguity
- Managing organizational change
- Building relationships and trust with all levels
- Breadth of experiences in technical/functional domain
- Risk awareness and management
- Tertiary and/or postgraduate qualifications in an appropriate technology discipline.
- Certification or working knowledge of ITIL v4 is desirable
- Professional development via projects, industry networks, job rotation, study assistance and more.
- Up to 4 days volunteering leave per year.
- Annual performance bonuses (subject to eligibility).
- Wellness program, discounted health insurance, gym perks and our Employee Assistance Program (EAP).
We are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have accessibility requirements to support you during the application/interview process, please email talent@aemo.com.au.
For more information on the Australian Energy Market Operator (AEMO) please refer to www.aemo.com.au
Seniority level- Mid-Senior level
- Full-time
- Information Technology
- Utilities
