Analyst - Desktop & Executive IT Support

2 weeks ago

Brisbane, Queensland, Australia Australian Energy Market Operator (AEMO) Full time $90,000 - $120,000 per year

Desktop & Executive IT Support Analyst
Department : Digital

Division: Customer & Digital Services

Reference number: 12535

Engagement type: Fixed Term Contract

1 year Fixed Term Contract
AEMO at the Heart of Energy
AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are now committed to a net zero economy for Australia 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.

About The Role
In this newly created role within the Customer Engagement & Services (CE&S) Division.

The CE&S Division is accountable for coordinating Stakeholder/Customer engagement and communications for the Digital Division, providing Service Desk support to internal and external Customers, including End User IT Support for internal Customers, and provision and coordination of key IT Service Management capabilities, including Incident, Problem, Change, Capacity, Performance, Availability and Continuity, Monitoring and Event Management, Knowledge Management, Service Design, Service Level and Catalogue Management, Configuration Management, Software and Hardware Asset Management.

What You Will Be Doing
The purpose of the Analyst - Desktop & Executive IT Support is to be responsible for delivering a high-quality Digital end user experience.

  • Refresh end user workstations (Laptops, Desktops, Tiny-PC's)
  • Provide VIP IT support to the Executives
  • Deliver onsite high quality end-user IT support for hardware (PC, Laptop, Printers) and software Monday to Friday
  • Provide onsite support for AV systems in meeting rooms.

What You Will Bring To The Role

  • Experience in real time, business critical technology environments, preferably in the energy industry or related businesses.
  • Demonstrated ability and experience in the areas of End User IT and IT Service Management.
  • Managing complex and competing priorities
  • Confident communicating with all levels of the business up to exec level.

In return some of our bene
fi
ts to you

  • Flexible working: work from home, part time, job share, hybrid options, and additional leave options
  • Professional development via projects, industry networks, job rotation, study assistance and more.
  • Give back with up to 4 days of volunteering leave per year.
  • Reward your hard work with annual performance bonuses (subject to eligibility).
  • Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).

About Our Process
At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have any accessibility requirements to support you during the application interview process, simply let us know by emailing us at

For more information on the Australian Energy Market Operator (AEMO) please refer to or visit one of our social media channels below.

  • Analyst - Desktop & Executive It Support

    2 weeks ago

    Brisbane, Queensland, Australia Australian Energy Market Operator (Aemo) Full time

    OverviewAnalyst - Desktop & Executive IT Supportrole atAustralian Energy Market Operator (AEMO).AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are committed...

  • Analyst - Desktop & Executive IT Support

    3 weeks ago

    Brisbane, Queensland, Australia Australian Energy Market Operator (AEMO) Full time

    Overview Analyst - Desktop & Executive IT Support role at Australian Energy Market Operator (AEMO). AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are...

  • Analyst - Desktop & Executive IT Support

    3 weeks ago

    Brisbane, Queensland, Australia Australian Energy Market Operator (AEMO) Full time

    OverviewAnalyst - Desktop & Executive IT Support role at Australian Energy Market Operator (AEMO).AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are...

  • Desktop Support Analyst

    1 week ago

    Brisbane, Queensland, Australia Corrs Chambers Westgarth Full time

    492646BrisbaneTechnologyFull timeVIEW FAVOURITESJoin Corrs Chambers Westgarth, Australia's leading independent law firm.An opportunity now exists for a talented Desktop Support Analyst to join our national Technology team, based in our Brisbane office.The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient delivery of...

  • Desktop Support Analyst

    1 week ago

    Brisbane, Queensland, Australia Smec Full time

    **The Role**We're seeking to engage an enthusiastic **Desktop Support Analyst** (Level 2) to join our IT Team in **Brisbane**. In this role, you'll be responsible for support users operating installed hardware and software, within their assigned business units. You'll also provide employees with high quality desktop and user support, including innovative and...

  • Desktop Support Analyst

    1 week ago

    Brisbane, Queensland, Australia Slr Consulting Full time

    **About the business and the role**SLR is an employee-controlled international environmental consultancy with a globally recognised reputation for providing high quality tailored services. With offices across Asia Pacific, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies.- We...

  • Desktop Support Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Slr Consulting Full time

    **About the business and the role**SLR is an employee-controlled international environmental consultancy with a globally recognised reputation for providing high quality tailored services. With offices across APAC, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies.- We provide...

  • Desktop Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Total IT Global Full time $60,000 - $80,000 per year

    Desktop Technician will provide day-to-day local\remote desktop support, receive inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...

  • Desktop Support

    7 days ago

    Brisbane, Queensland, Australia Brennan It Full time

    **Why work for Brennan?**We are a large national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.**Brennan IT benefits include**:- A strong culture underpinned by values...

  • Desktop IT Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $14,400 - $16,000

    Job Title: Desktop Support Analyst">Job Description:We are seeking a highly skilled and experienced Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing professional and well-mannered telephone and face-to-face service for all enquiries.You will act as an effective interface between users and...