Analyst - Desktop & Executive It Support

2 days ago

Brisbane, Queensland, Australia Buscojobs Full time

Desktop & Executive IT Support AnalystDepartment : DigitalDivision : Customer & Digital ServicesReference number : 12535Engagement type : Fixed Term Contract1 year Fixed Term ContractAEMO at the Heart of EnergyAEMO is Australia's independent energy system and market operator and system planner.
AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians.
Australian governments are now committed to a net zero economy for Australia 2050 and our vision is to enable this.
We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection.
Join us as we contribute to this significant transition in the energy sector.About the roleThis is a newly created role within the Customer Engagement & Services (CE&S) Division.The CE&S Division is responsible for stakeholder/customer engagement and communications for the Digital Division, providing Service Desk support to internal and external customers, including end-user IT support for internal customers, and managing key IT Service Management capabilities such as Incident, Problem, Change, Capacity, Performance, Availability, Continuity, Monitoring, Event Management, Knowledge Management, Service Design, Service Level and Catalogue Management, Configuration Management, and Software and Hardware Asset Management.What you will be doingThe Analyst - Desktop & Executive IT Support is responsible for delivering a high-quality digital end-user experience.Provide onsite high-quality end-user (Tier 2) IT support for hardware (PC, Laptop, Printers) and software, Monday to Friday.Refresh end-user workstations (Laptops, Desktops, Tiny-PCs).
Provide VIP IT support to executives.Support AV systems in meeting rooms onsite.What you will bring to the roleExtensive experience in real-time, business-critical technology environments, preferably in the energy industry or related sectors.Proven ability in end-user IT support and IT Service Management.Skills in managing complexity and competing priorities.Decision-making skills in ambiguous situations.Experience in managing organizational change.Ability to build relationships and trust at all levels.Broad technical and functional domain experience.Risk awareness and management skills.Education / certificationsTertiary and/or postgraduate qualifications in a relevant technology discipline.ITIL v4 certification or working knowledge is desirable.BenefitsProfessional development opportunities through projects, industry networks, job rotation, study assistance, and more.Up to 4 days of volunteering leave per year.Annual performance bonuses (subject to eligibility).
Wellness programs, discounted health insurance, gym perks, and Employee Assistance Program (EAP).
Our processWe are committed to diversity and inclusion.
We welcome applicants from all backgrounds, including those with disabilities, neurodivergence, and Indigenous Australians.
Please inform us of any accessibility requirements during the application process by emailing us.For more information about AEMO, visit our website or social media channels.
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