Lending Operations Officer

Greater Bank is transforming, adapting and rethinking banking. As one of Australia's largest customer-owned financial institutions, with over 270,000 customers and over $7 billion in assets under management, we are more than just an award-winning financial services organisation, we do the right thing by our customers and provide a better way of banking.

**About the role | Fulltime 12mth Fixed Term Contract**

Reporting to the Collections & Operations Manager and working collaboratively within the Operations team, this position is responsible for the delivery of customer outcomes related to the administration and management of deceased and protected estates matters; and operational outcomes in the administrative and operational functions of the Lending Operations Unit.

This is an exciting opportunity for a passionate Operations Officer with a strong customer service and administrative background and continuous improvement practices to join Greater Bank.

**Duties of the position include**:

- Proactive end to end management of deceased and protected estate matters including documentation, transactions, account variations and/or the settlement of funds
- Liaise with internal and external stakeholders concerning the management and administration of deceased and protected estates
- Provide advice and assistance to internal stakeholders dealing with deceased and protected estate matters
- Support the administration and governance requirements of the Lending Operations intranet content and procedure documentation
- Oversee expenses and reconciliations for unit, including reconciliations of internal and customer accounts, and invoicing
- Administration of post funding customer requests and loan variations/adjustments
- Prompt management of incoming requests, including status updates for internal and external customers in relation to enquiries

**What we're looking for**
- Experience working at a professional level with individual accountability for outcomes
- Ability to manage workloads in a busy environment and meet agreed timeframes
- High attention to detail with the ability to accurately prepare documents in accordance with organisational and legislative requirements
- Strong attention to detail and computer literacy/skills
- Collaborative and self-motivated approach, with initiative to resolve issues as they arise
- Demonstrated experience and/or qualifications in a relevant field such as Administration, Legal,or Account Administration
- Experience working in a relevant industry such as Finance or Banking (desirable)
- Experience in the management and administration of deceased and protected estates (desirable)

**What's in it for you?**

Greater Bank isn't like the big banks. We are a mid-tier customer-owned bank with a commitment to delivering solutions that genuinely help our customers and their communities. Our people are key to our success and we provide a workplace that values flexibility, autonomy and transparency.

We offer you the platform to demonstrate your capability and further develop your career within an established challenger brand who are very much focused on our customers.

We offer you great benefits, including:

- Being part of a change that has a meaningful and long-lasting impact on our customers
- Informal and formal flexible work/life balance options, including purchasing additional leave and self-funded days off
- Supported training and development options to support your career pathway
- Participation in your relevant incentive program
- Salary packaging, discounted financial products, corporate health insurance and an excellent corporate gym membership program
- A rewarding employee recognition program

**To Apply**

This could be the start of your rewarding career with Greater Bank.