Customer Service Supervisor

4 days ago

Hamilton, Victoria, Australia Greater Bank Full time

**About the role | Hamilton**

We have a great opportunity in our **Hamilton Branch **for a motivated individual who is looking for a challenge, and to develop their career. This is a full-time permanent position working Monday to Friday.

As a Customer Service Supervisor, you will be responsible for
- Acting as a referral point for escalated enquiries from Customer Service Officers and providing support to the Branch Manager
- Assisting the Branch Manager to ensure staff are demonstrating relevant position and behavioural competencies
- Coordinating branch operations to ensure all compliance matters, legislative requirements and resources are available
- Assisting with the training staff
- Assist the Branch Manager in the development and implementation of branch business plans
- Personal lending

**What we're looking for**

To be successful in this role you will have:

- Supervisory-level experience within a banking, business or retail role
- Proven sales ability with a track record for achieving results
- A passion for delivering outstanding customer service
- Well-developed people skills with the ability to build relationships quickly
- Polished communication skills with the ability to articulate complex information into simple terms to suit the customer

**What can you expect from Greater Bank?**
- Award-winning Financial Services Organisation
- A genuine focus on your career development with access to internal and external training
- More than just pay, our health and well-being program is centred around work-life balance and flexibility
- Opportunity to make a difference in our community
- Work in an environment where people are at the heart of everything we do

***

**About us**:
We've been helping the people of NSW and South East QLD with their banking needs for over 75 years. At Greater Bank, we are on a journey that is being driven by our people to ensure we remain positioned to support our customers for generations to come. Become part of the team that is helping to transform the way we do banking.

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