Operational Leader

7 days ago

Hamilton, Victoria, Australia beBeeLeadership Full time $70,000 - $95,000

Foreperson

">About the role
Our Hamilton branch is seeking a highly skilled individual to join our service department as a Foreperson. As the Foreperson, you will mentor and monitor the workshop team to ensure technicians have everything they need to work effectively, and you will ensure the best use of workshop space and resourcing to meet customer needs. You will do this in collaboration with the Service Manager to ensure the field and workshop operate cohesively.
Key Responsibilities:
• Assist with assigning jobs and work areas to Service Department employees according to their skills and knowledge.
• Participate in the appraisal of repair orders coming into the Service Department and may review repair orders for accuracy and completeness.
• Direct and assist in the diagnosis of machine problems of technicians and apprentices.
• Inspect and repair all special tools. Recommend new tooling as required.
• Advise the Service Manager or the Service Location Manager of all customer complaints.
• Coordinate and schedule all in-house technician training.
• Assist the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings.
• May fill the Service Manager or Service Location Manager role in their absence.
• May arrange for and participate in reconditioning used equipment and setting up new equipment.
• May approve the release of equipment for delivery to the customer.
• May assist in providing performance feedback for service technicians and staff to the Service Manager or Service Location Manager.

About you
If you are looking to work with a globally recognised brand that requires a challenge, love variety and are ready to lead while working as a team, then we want to hear from you.
• 3+ years' experience as a Service Technician
• Ability to lead others.
• Familiar with John Deere and competitive products
• Ability to write and speak effectively to individuals and groups.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• High School Diploma or equivalent experience

What's in it for you?
• Competitive remuneration package
• Supportive and positive working environment
• Advancement Opportunities within the Organisation as we grow.
• Ongoing Training & Development
• Access to Employee Assistance Program

About us
We are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. We believe that outstanding people combined with our committed and passionate culture is key to our customer's success.

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