Manager, Specialist Services

Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia's largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

To support our success we are looking for a Manager, Specialist Services to join the Operations team based in Brisbane.

In this newly created role, you will be responsible for the operational specialist functions within the Operations business unit, specifically in relation to data stewardship, financial processing and Defined Benefit administration responsibilities. You will also oversee the optimisation of resources through capacity planning, driving simplification, efficiency and automation to enable sustainable growth and scale. This role will see you bring high quality customer experiences to life through the leadership and management of a customer centric and outcome focused team.

Working closely with the Senior Manager, Specialist and Support Services and the Operations leadership team, you will proactively support customer experience, growth, operational excellence and service delivery whilst considering the overall goals and performance standards of the Operations business unit, risk parameters, financial measures and customer experience.

This role is available as a **permanent** opportunity.

We are **flexible** with location provide you can attend our **Brisbane** office at least once a week.

**About you**

If this is the right role for you, your skills and qualifications will include:

- Demonstrated experience in a management role within the Financial Services industry, ideally dealing with superannuation products and member and intermediary services.
- Comprehensive knowledge and understanding of superannuation, including legislation, regulations, and market trends.
- Demonstrated ability to identify, analyse, develop appropriate strategies and plans, and provide expert advice on industry, competitor, member and product trends and issues in a complex environment.
- Strong, demonstrated experience in the leadership of service operations teams including coaching people leaders to develop, support and contribute to team's success.
- Awareness of technical aspects of contemporary business systems environments including web technologies, client/server technologies and database environments.
- Appreciation of Release Management principles and Project Management methodologies and governance.
- Understanding of continuous business process improvement frameworks.

**How you'll benefit**

As part of the Australian Retirement Trust team, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

**Next steps