Disability Services Manager

1 week ago

Brisbane, Queensland, Australia Claro Employee Services Pty Full time

Who we are:Claro Disability Servicesis a leading provider of disability services across Australia.
We provide outstanding, customer-focused disability services to Australians in their own homes, and in the community.Our name 'Claro' comes from Latin and means 'to brighten' – and we're here to enable you to shine.Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home – we'll work in partnership with you and make it happen.The Opportunity:We have an exciting opportunity for a Disability Services Manager- Residential Services to join a supportive and inclusive team.
This role will provide client services management for our clients.
Critical functions of this role include care plan management and review, client documentation management, point of contact for client, management, and improvement of the clients experience through engagement of care teams and stakeholders, and oversight of funding utilisation.The Disability Services Manager – Residential Services will work in partnership with clients and their families to identify assessment care needs and support services required to promote enablement, dignity, independence and choice.
While the primary site for this role is based in Ipswich, a crucial part of the role will involve regularly traveling to and managing SIL/Accommodation homes across Beaudesert and Helensvale.You will be responsible for, but not limited to:Effectively engage in client relationship management to ensure high quality customer experienceEnsure effective care plan review and managementLeading and provide coaching to support workers in effective methods for delivering and exceeding client expectationsService level monitoring including the review of funding and client/carer satisfactionEnsure consumer support plans and assessments are completed within required timeframesConduct case conferences with internal and external stakeholders in conjunction with the consumer and/or their representative when needs change or review of needs is requiredTo be successful in this role you will haveDemonstrated experience in a Community Services Co-ordination or Case Management roleDemonstrated experience in managing SIL/Disability accommodationsCertificate IV in community services, or relevant discipline (Preferred)Demonstrated experience supervising, supporting, and training staffKnowledge of OH&S legislation relevant to aged care and disability service sectorCan work effectively as part of a multidisciplinary care teamBuild strong relationships with customers, case managers and other key stakeholdersHigh level of written and verbal communication skillsAdditional Requirements:NDIS Worker Screening CheckNational Police CertificateCurrent Drivers licenseWhat's in it for you:Opportunity to work for the nation's largest health and aged care provider, with a rapidly growing and progressive visionFriendly team environment with a great community care spiritEmployee Assistance Program for staff and their familiesRostered day off for real work-life-balanceHow to applyTo apply select the 'apply' button and you will be redirected to our website to commence your application.Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today
Claro prides itself on being an equalopportunity employer.We encourage applications from all backgrounds, ages and gender as well as people who identify asFirst Peoples, LGBTIQ+ and people with a disability.
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