Client Administrator

7 days ago

Adelaide, South Australia Essential Hr Full time

Join an organisation where you are appreciated and really part of the team
- Based in our office in Londsdale
- A varied role that that can grow with you

**About Gutter-Vac Adelaide East**:
As a market leader in gutter vacuuming, that has been around for over 30 years, we are a brand our customers can trust. With our customers at the centre of everything we do we provide quality customer service with an emphasis on professionalism and safety. We are under new ownership and excited to expand our team As an established franchise, family run organisation, we offer a fun team environment where you won't get lost (like you may in a big corporate).

**Why join us**:

- We are a well-established national franchise with a strong customer base
- As a family run organisation, we offer an environment where you are appreciated and really part of the team
- With new management, there's a renewed energy as we expand and develop both our team and our customer relationships
- We offer a varied role that can grow with you - your ideas and initiative matter

**As our** **Client Administrator & Scheduler**:
Based in our Londsdale office, you are a crucial member of the team, ensuring the smooth operation of our field service team. You'll play a key role in coordinating bookings, handling client communications, and supporting our administrative and accounting needs.

**This diverse role will include but is not limited to**:

- Plan, schedule & manage daily runs/job dispatch for gutter-cleaning technicians
- Allocating work and communicating clearly with tradespeople and customers
- Coordinate day-to-day operations and job dispatch
- Respond to customer inquiries and follow up on sales leads
- Prepare and send invoices using Xero, assist with accounts reconciliation
- Manage work orders, purchase orders, and tender submissions
- Liaise with clients—including large contracts such as Ventia and Aged Care providers
- Maintain contract compliance and reporting, including KPIs
- Review current processes and make suggestions for process improvements
- Support the Business Owner and broader team as required

**You will bring**:

- Proven experience in scheduling, sales support and customer service
- Previous experience scheduling tradespeople in a trade-based environment preferred (not essential)
- Demonstrated commitment and reliability
- Ability to remain calm and flexible in a fast-paced, ever-changing environment
- Experience with Xero or other accounting software preferred (not essential)
- Experience with CRM Service M8 or similar
- Proven ability to manage large contracts and build professional relationships
- Excellent time management and multitasking skills
- Exceptional communication skills, with the ability to liaise with all internal and external stakeholders
- Current Driver's Licence & National Police Clearance
- Familiarity with South Australian suburbs

**Application process**:
**_Please note, you are required to currently be in Adelaide SA, with full working rights to be considered._

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