Customer Service Officer

6 days ago

Melbourne, Victoria, Australia Drager Full time

**Location**:
Notting Hill

Employment Type:
FP - Full-Time Permanent

Department:
Services Support Manager: Interlock

**Salary**:
Competitive Salary plus bonus & great team

In Australia and New Zealand, Dräger is the market leader of alcohol interlock devices; our goal is to assist our customers who are our Interlock Device participants to get back on the road as quickly as possible.

Why not join our family owned company providing you with job stability and security? We have a great full time permanent opportunity working in our light filled office based in Notting Hill.

**We offer a great balance of working from home and the office (once you are fully trained) or work full time in our office, the choice is yours.**

If you have customer service experience, office administration skills and enjoy the satisfaction of providing solutions to your customers we would love to hear from you.

Your strong communication and phone skills, resilience and desire to provide excellent customer service will ensure that you are successful in this position.

**Your role**:working Monday to Friday you will:

- Interact with customers, external providers, workshops, and government agencies;
- Manage files and ensure data entry of customer information is current;
- Generate invoicing and the timely collection of customer debts; and
- Troubleshooting software and technical issues.

**Who you are and your skills**:

- Customer service experience (Call Centre experience preferred);
- Strong written & oral communication skills;
- Experience working under pressure and organising work priorities;
- Basic computer skills (MS Excel, Word and Outlook);
- Ability to deal with difficult situations with a positive & professional approach;
- Attention to Detail;
- Be adaptable and flexible; and
- Be able to work on the occasional Public Holiday.

**Who we are**:
**Benefits for you**:
Join the Dräger team to help improve lives of both our customers and our company and in turn we will provide you with an annual bonus, health and wellbeing programs, job security and training and development opportunities that you would expect from a well-established global leader.

**Attach your Resume and a Cover Letter telling us why you would master this role.**

**A Police Check will be required for this position.**

Dräger is an Equal Opportunity Employer.

Only applicants with the right to work in Australia or New Zealand may apply.

No Agency assistance is required.

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