Business Support Representative

1 week ago

Melbourne, Victoria, Australia Avery Dennison Full time

Company Description

**Job Description**:
Based at our new state of the art head office located at Moorabbin Airport, the Business Support Representative (BSR) is responsible for establishing and maintaining profitable relationships with customers (both internally & externally) on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. As the Business Support Representative, you serve as the primary internal representative of our organization, you must convey to the customer a sense of expertise in our Materials Business. The BSR is also responsible for communicating customer requirements to the production team, in accordance with company policies and procedures.

**Business Support**
- Acknowledge and appropriately assist every customer in a timely manner.
- Process customer orders within the measured time frame
- Ensure orders are processed within our DC capacity
- Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
- Manage telephone calls professionally, efficiently and with good communication skills.
- Attend customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
- Understand and appropriately use the company system and policies.

**Key Accountabilities**:

- Provide an excellent level of friendly & professional customer service and support via phone and e
- mail in line with core business values.
- Work as an integral part of the business support team to ensure customer service targets are met.
- Develop a thorough understanding of all Avery products and processes.
- Enter & coordinate customer orders including processing, availability, lead times, status of orders, delays etc.
- Accurate data entry

**More Features of Working at Avery Dennison**
- Birthday day off
- Annual employee bonus program
- Paid Volunteering and Community Service Time Off
- Training and Development Opportunities
- Joining a Global Industry Leader there is a wide range of transfer and promotion opportunities

**Qualifications**:
**WHAT WE WILL BE LOOKING FOR IN YOU**:

- At least two (2) years Customer Service experience, preferably in a manufacturing or industrial environment
- Exposure to Sales or Supply Chain / Logistics will be well regarded
- Enthusiastic, resourceful and an organized individual that has a high attention to detail
- Professional and competent communicator (both verbal and written)
- MFGPRO and SalesForce system knowledge preferred but not essential
- Intermediate computer skills (eg. Microsoft Office and Google Apps)

Additional Information

Maintain effective working relationships with:

- All Sales office - Branch Manager / Sales Execs / Business Support Representatives
- Planning / Purchasing / Operations Departments
- All Head Office support functions
- External Customers

All your information will be kept confidential according to EEO guidelines.

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